Rapid technology changes have prompted new ways to connect with clients, resulting in greater transparency and smoother client interactions.
Digital engagement is a core feature of BT Panorama with our digital consent and integrated Record of Advice (RoA) functionality.
Download our new whitepaper ‘Embracing digital technology for better client engagement’ to understand the impacts of technology on the advice industry and how you can harness the benefits for your business.
Gaining client consent can be a slow process that traditionally requires administrative effort from both adviser and client. Additionally, in some circumstances, supporting advice documentation such as an ROA needs to be incorporated into the consent request.
BT Panorama offers a digital consent workflow that assists in seeking, receiving and then executing client instructions – enabling clients to quickly and easily provide their consent via digital channels.
Clients can provide consent for a range of actions including:
Save time - by minimising client follow-up (e.g. when overseas or on holidays) and reducing paperwork and double handling
Reduce risk – including errors and timing risks impacting portfolio rebalancing
Service more clients - by reducing unnecessary face-to-face meetings
Transparency – the client can feel more involved through better visibility of the process
Evidencing value – it’s easier for clients to see the value you're adding, helping build a stronger adviser/client relationship
Digital consent how-to guide: adding bank accounts and billers (PDF 6.4MB)
Digital consent how-to guide: investment orders and RoAs (PDF 5.96MB)
Digital consent how-to guide: corporate actions (PDF 2.3MB)
Digital consent how-to guide: advice fees (PDF 2.3MB)
We’ve developed a number of tools to help you make the most of BT Panorama’s digital features and create a more streamlined experience for your clients.
Client guide: Responding to a digital consent request (PDF 7.6MB)
Whitepaper: Embracing digital technology for better client engagement (PDF 6.92MB)
BT Panorama Advised Investor Series - Digital consent process (1:35)
Digital consent with integrated ROA (48:27)
Visit our interactive training portal to access online courses that cover a range of topics including the additional technology features that you can leverage on BT Panorama including; portfolio construction options, document library, and third party access.
Find out more about digital engagement using BT Panorama’s smart technology.
1. KPMG ‘Post-COVID-19: Insurance and wealth sector consumer trends’ report, 2020
2. As at October 2021.
3. Investment Trends Adviser Technology Report, 2021. Digitally engaged = used 4 or more digital channels such as digital signature tools, client mobile apps and online meetings.
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While all reasonable care has been taken in preparing this information, to the maximum extent permitted by law, no member of the Westpac Group, its affiliates and related bodies corporate, and their respective officers, directors, employees, professional advisers and agents, accept any responsibility or liability in relation to the accuracy or completeness of the information in this document, or any loss arising from its use. No representation or warranty is given as to the accuracy © BT - Part of Westpac Banking Corporation.
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