Rapidly changing technology has prompted a shift in the expectations that clients have of their financial adviser. Calls for greater transparency and involvement1 have been responded to successfully by advice practices pursuing new ways to connect with clients, including embracing digital methods of engagement2.
Digital engagement is a Panorama feature and one that is well demonstrated with our digital consent and digital ROA functionality.
Panorama can help with our innovative digital consent capability which supports both the digital provision of support documents as well as the ability for clients to quickly and easily provide their consent via digital channels.
It’s more than just a digital signature…it’s a digital consent workflow that assists in seeking, receiving and then executing client instructions.
Clients can provide consent for a range of actions including:
Save time - by minimising client follow-up (e.g. when overseas or on holidays) and reducing paperwork and double handling
Reduce risk – including errors and timing risks impacting portfolio rebalancing
Service more clients - by reducing unnecessary face-to-face meetings
Transparency – the client can feel more involved through better visibility of the process
Evidencing value – it’s easier for clients to see the value you're adding, helping build a stronger adviser/client relationship
Create and save your consent request
Prepare supporting documentation online
Request consent by email, SMS or both
Client receives request and responds online
Response received digitally and transaction executed automatically
Upload of consent/advice documents
Find out more about digital engagement using BT Panorama’s smart technology.
1. BT Academy article – Advice in a world of increasing client expectations and involvement - October 2019
2. The findings in the BT Financial Practice of the Future Report are based on 345 valid responses to the 2018 Investment Trends Planner Business Model Report. This quantitative survey was conducted in May 2018 and published in June 2018.
3. BT Panorama won ‘Best Mobile Platform’ in the Investment Trends 2019 and 2018 Platform and Competitive Analysis and Benchmarking Report and won ‘Planner Satisfaction with Mobile Access & App’ in the Investment Trends 2020, 2019 and 2018 Planner Technology Report.
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