BT is committed to reducing the risk of financial crime on the businesses and clients who use our products and services.
As our lives increasingly move online, cyber security is an important consideration for all businesses, including financial advice businesses. Here you can find practical strategies and information to help enhance the way you manage your business and engage with your clients.
Know the difference between fraud and a scam?
Understanding the difference can help you apply relevant measures to keep yourself safe. Fraud involves unauthorised access to personal information and using it to make financial transactions without the victim’s knowledge. With a scam, the victim is tricked to hand over their money or information.
Learn more about the types of scams and fraud on the Westpac website
Report suspicious activity
Have you noticed unusual activity on your account?
How we’re protecting your business
BT Panorama’s security features, from two-factor authentication to real-time monitoring of transactions, and our ability to leverage Westpac group’s enterprise security, help keep information safe and secure.
A deep dive with BT cyber security experts
BT Panorama delivers an extra edge in cyber security
For financial advisers
Stopping fraud in its tracks
Recognising the red flags of a scam is vital in protecting your business and clients from financial crime. Azra from our BT customer care team shares how quick thinking and decisive action stopped a scam in its tracks, saving a client from potential losses.
5 ways to help your practice stay protected:
Train advice teams to be vigilant about risks, especially fraudulent activity.
Have robust processes in place for checking identification documents.
Use biometrics to log into apps on your mobile and other devices.
Do not postpone system security updates.
Avoid connecting to public Wi-Fi, but if you must use a VPN.
For more tips and information, read our cyber security top tips article.
Protecting client data from identity fraud and cyber crime
Getting the basics right: Five cybersecurity best practice tips for advisers
Protect you and your clients from cyber-crime: advice for financial advisers
The threat of cybercrime has never loomed larger over the finance industry. A series of high-profile cyber-attacks on major companies in the past year has compromised tens of millions of data records and most Australians have either been directly impacted or know a close family member or friend who has fallen victim to these data breaches.
Help your clients stay safe online
Discover some useful information and tips you can share with your clients to help protect them from falling victim to cyber-crime.
Cyber risk - protecting yourself online from scams
What to do if you’ve been scammed?
For use with your clients
Westpac security resources
For further guidance, explore Westpac’s comprehensive range of useful resources including updates on the latest scams and tools to help you and your clients stay safe online.
BT is committed to reducing the risk of financial crime on the businesses and clients who use our products and services.
Additional information
Information current as at 6 December 2024.
This document has been prepared by BT, a part of Westpac Banking Corporation ABN 33 007 457 141 AFSL & Australian Credit Licence 233714 (Westpac).
This communication has been prepared for use by advisers only. It must not be made available to any client and any information in it must not be communicated to any client.
This information does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness, having regard to these factors before acting on it.
This document provides an overview or summary only and it should not be considered a comprehensive statement on any matter or relied upon as such.