We can arrange for an interpreter to help you with your call should you prefer speaking in your preferred language, subject to the availability of translator(s). Simply ask our staff for an interpreter when you call us on 132 135 (BT) or 1300 881 716 (Panorama).
We also provide support for Indigenous languages through the use of VITS Language Loop or alternatively you can arrange for an interpreter by contacting TIS National at bt.com.au/tisnational.
Our public complaints policy ”Let us know what you think” explains:
You can also see our large font version of our public complaints policy.
We’re committed to making the content of this site accessible to the widest possible audience, including those:
Who are unable to use the mouse
If you have a question or feedback about accessibility on this site, please contact us by the accessibility form.
All images contain alternative (ALT) text. This ALT attribute is displayed when the site is visited with images "off" and voiced by screen readers. The null (or empty) ALT attribute used for ‘non-functional or brand-type’ images should be ignored by screen readers.
Forms and tables use accessibility features that enable them to be used with screen readers.
For technical reasons (and to meet some legal requirements), our website contains a number of PDFs. Where possible, we provide a HTML alternative. The Adobe Acrobat Reader (http://www.adobe.com/products/reader) is required to read PDFs on the site. The Reader can be downloaded from the Adobe site, which also contains instructions for installing the software on your computer.
The Adobe website also contains a tool and instructions for converting PDFs into web pages online (http://www.adobe.com/products/acrobat/access_onlinetools.html). It works with most, but not all PDFs. However, the conversion can take some minutes.