When you trust us with your personal information, you expect us to protect it and keep it safe.
We are bound by the Privacy Act and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information.
When you apply for our products or services, we collect information that is necessary to be able to provide you with those products or services. For instance, we may ask for identification information such as your name, address and date of birth.
The main reason we collect, use, hold and disclose personal information is so we can provide you with products and services. This may include:
We collect most personal information directly from you. We may also collect information from you electronically; for instance, when you visit our website.
Sometimes we collect personal information about you from other people. For instance, from other Westpac Group companies or from publicly available sources of information.
BT engages with a number of external research partners to conduct market research surveys. These provide an opportunity to give feedback on your experiences with BT, as well as identify areas of improvement. Your participation in these surveys is voluntary, and you can choose to opt out at any time.
BT external research partners will NEVER ask you to disclose personal details such as:
Please do not provide any of the above information to anyone claiming to be from BT (either via phone call, email, SMS or other message type).
Much of the personal information we hold will be stored electronically in secure Westpac Group owned data centres. These data centres are located in Australia. We use a range of security measures to protect the personal information we hold.
We may share your personal information with other Westpac Group companies. Sometimes we may disclose your personal information to organisations outside the Westpac Group. For example, service providers such as mailing houses, insurers, and credit reporting bodies.
Westpac Group companies;
Westpac Group service providers; and
We will use your personal information to offer you products and services that we believe may interest you. We will not do this if you tell us not to.
We may also disclose your personal information to companies outside the Westpac Group who assist us to market our products and services.
If you don't want to receive marketing offers from us please contact us on the details listed at 'Contact us'.
You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us on the details listed at 'Contact us'.
If you are concerned about how your personal information is being handled or if you would like to make a complaint, please contact us on the details listed at 'Contact us'.
If you are unhappy with our response, there are other bodies you can go to. View the details of the bodies who can consider your complaint.
calling BT Customer Relations on 132 135
email us via our online contact form
writing to us at BT Financial Group, GPO Box 2675, Sydney NSW 2001.
Our Privacy officer can also be contacted in relation to privacy concerns by writing to:
GPO Box 5265
Sydney NSW 2001
This information is provided for information only. It does not constitute an offer or invitation to enter into any legal agreement of any kind or exercise any rights whatsoever, in relation to the offering of any security, bank product or units in funds; or a solicitation whether directly or indirectly for deposits or any other banking business in any state, foreign country or in any jurisdiction (other than Australia and New Zealand) where such offer or solicitation may not be lawfully made.