BT Privacy Statement Frequently Asked Questions

Why have you made these changes?

We’ve made these changes to simplify our approach to privacy. It supports an improved experience by combining important information you need to know about how we handle your personal and credit-related information into one document.  

Why have I seen different versions and formats of your Privacy Statement?

We’re progressively updating our websites, online banking, apps, product and service terms and conditions, brochures, forms, and other documents in line with our improved privacy approach which means you may see some variations until we complete this work. 

Are you changing how you collect, hold, or use my personal information or who you share my information with, and why?

There are no significant changes that affect how we collect, hold, use, or share your personal information. We are working to improve our Privacy Statement by making it easier for you to understand how and why we collect, hold, and use your information, and who we share it with and why. 

Which Privacy Statement applies to me?  

The Privacy Statement provided at the time we collected your personal information (e.g., when completing a home loan application) will apply, and any consents you provided will continue to apply.  Eventually, the privacy information that applies to you will be set out in our new simplified and consolidated Privacy Statement. The new Privacy Statement also includes information previously set out in our Privacy Policy, Statement of Notifiable Matters, and Credit Reporting Policy. 

Where can I find more information?

To find out more about these changes contact us.

Our Privacy Statement provides important information about how we collect and handle your personal information, including the purposes for which we collect and use your information and the types of organisations we share it with (some of which are located outside of Australia). It also explains how you can access and correct the personal information we hold about you, and how you can make a complaint about our handling of your personal information.

At BT we are committed to protecting your Privacy, no matter where you live.