There may be situations which require us to know more about you so we can provide you with certain products or services.

These supplementary notices provide additional information when we collect your personal information (including sensitive information, such as health or biometric information), for example to:

  • verify your identity using facial recognition technology or by matching identity information provided against official records
  • provide you with extra care i.e., if you require assistance from a language service such as Interpreter Services or the National Relay Service.

We’ll provide you with the relevant supplementary privacy notice at the time we collect your personal information or shortly after. Supplementary notices should be read together with the Privacy Statement.

This notice explains how we collect, use, and disclose your personal information when we verify your identity by confirming the identity information you provide matches official records and/or using facial recognition technology.

This notice explains why we request additional personal information and how we use your information if you need additional support from us. It also explains who we’re required to disclose information, such as a referral agency that you have consented to us referring you to.