Frequently Asked Questions

This move is part of our broader technology simplification program, designed to give Asgard customers access to BT Panorama's enhanced digital experience - including its mobile app, advanced technology, and modern security features.

BT Panorama offers a more streamlined and automated way to manage client accounts, helping to drive efficiencies for your business and deliver a better experience for you and your clients.

Accounts held within these products are moving to BT Panorama:

Yes. LifeFocus Super/Pension and Personal Choice Private Super/Pension accounts will not move to BT Panorama.

AMP's PortfolioCare and WealthView accounts will be transferred to MyNorth Investment, Super and Pension.

Standalone eCASH and CASH Connect accounts will also not move to BT Panorama and we’re planning to close the accounts following the move to BT Panorama.

Impacted advisers and clients will receive separate communications about these changes.

Most Asgard products were closed to new applications in 2021. 

To prepare for the move, we have closed the remaining eWRAP products to new investors and members effective 18 May 2025. These include:

• Asgard Open eWRAP Investment, Super and Pension
• LifeFocus Private eWRAP Investment
• LifeFocus Wholesale eWRAP Investment, and 
• Personal Choice Private eWRAP Investment.

New accounts will continue to be opened within Asgard Open eWRAP Super/Pension for super to pension transfers and reversionary pensions. Other life events where a new account is required for existing members will be assessed on a case-by-case basis.

Super/Pension accounts will be moved via an intra-fund transfer (IFT). Both Asgard and BT Panorama are part of the same Asgard Independence Plan Division Two (Div 2) super fund. As such, members will remain in the same super fund with the same trustee, and there will be no change in beneficial ownership on assets that are transferred from the Asgard Plan to the Panorama Super Plan within the Div 2 super fund.

Investment accounts will be moved to BT Panorama except for certain non-transferring assets. The move won't trigger any Capital Gains Tax (CGT), transaction costs or buy/sell spreads for transferring assets.

For Investment accounts, there will be a change to the administrator/custodian from Asgard Capital Management Limited (ACML) to BT Portfolio Services Ltd ABN 73 095 055 208, AFSL No. 233715 (BTPS) due to the move to BT Panorama.

We are planning to move open Asgard clients' accounts to BT Panorama in the first half of 2026 . We will notify you of the exact date of the transition weekend in 2026.

All accounts will be moved over the scheduled transition weekend. We will notify you of the date well ahead of time.

If you are registered on Panorama, you can request to move your Asgard clients to BT Panorama individually at any time up until 30 September 2025.

No. There is no option to retain existing accounts on the Asgard platform. Clients who do not wish to move to BT Panorama can request to close their account, request to transfer their investments out via an in-specie transfer (Investment accounts) or rollover to another super fund (Super accounts). They can do that by completing the relevant form available from the Resources section on the Getting ready page. 

Yes. To allow us to prepare for the move on the transition weekend, there will be a trade and transaction freeze for a short period prior to the transition weekend date.

Read more on the trade and transaction freeze.

There will be an outage during the transition weekend only, and access will be available to all users on the following Monday so there will be minimal disruption.

You and your clients will be notified in the days following the transition that it has been completed successfully, and your clients will receive a welcome pack with instructions on how to log into BT Panorama and activate their account.

If you subscribe to Account Action emails, you will receive an Account Action email on the Tuesday morning after the transition that includes a list of all clients who were migrated to BT Panorama.

You will also be able to view which accounts have moved via the AdviserNET closed accounts screen that contains access to historical information including payment details, transaction history, account actions, ongoing fees, template history and more. To access the closed account screen from the AdviserNET home screen, navigate to Reporting > Client reports > Closed accounts menu.

The move to BT Panorama involves moving clients from Asgard to BT Panorama technology and updating account terms to match BT Panorama Investments and BT Panorama Super. For Super, clients will stay within the same Superannuation Fund.

For a product-led transfer such as this to proceed, advisers don't need to provide advice. However, changes in account features and fees may prompt clients to seek advice, which could alter the basis of previous advice. Whether SOAs or ROAs are required depends on factors like the adviser-client agreement, prior advice given and any changes to the client's personal situation.

Licensees should consider their own compliance requirements for regulated advice documents, following their usual decision-making framework and regulatory obligations, including standards set by their Australian financial services licensee.

Some clients may be required to complete identity verifications post the move to BT Panorama. We will notify you prior to the move if any additional identity verifications will be required.

In the meantime, we recommend you confirm details for your clients via 'Know Your Customer (KYC)' on AdviserNET when it's due and update any missing or incorrect details ahead of the move.

Most existing advice fee arrangements will be transferred to BT Panorama on the day we move your clients' accounts and will continue until their expiry date.

A small number of arrangements cannot be transferred, read more on fees and charges.

BT Panorama is planning to change its pricing in October 2025. You can find out more about these BT Panorama pricing changes on our pricing webpage and other fee related information on fees and charges.

For the month in which the accounts are moved to BT Panorama, administration and advice fees will be deducted in two parts:

• For the period leading up to the transition weekend, a part month administration and advice fee (where applicable) will be calculated and deducted from the Asgard accounts.
  
  
• From the date we moved the clients' accounts to the end of the month, a part month administration and advice fee (where applicable) will be calculated and deducted from the BT Panorama accounts.
  
  

Yes. Advisers' FPS subscriptions will be transferred to BT Panorama, granting advisers access to comprehensive customer information within FPS, including closing transactions from Asgard and new opening account transactions from Panorama. Communications and more information will be provided to ensure that FPS vendors, dealer groups and advisers understand the transition process of FPS subscriptions.

There will be changes to product features and impacted clients will be notified. You can read about all changes related to the move on the Getting ready page.

Yes. All existing POAs will be carried across to BT Panorama.

No. Existing ATO/LATO on clients’ accounts will not be moved to BT Panorama. Read more on this change and your options from Getting ready.

Yes. Existing correspondence preferences will be moved to BT Panorama. However, if a client's current preferred communication format is paper, we encourage them to switch to online, so they can access them more quickly as an email notification. Once using BT Panorama, your clients will have access to the document library, where they can store, share and access important documents.

Note BT Panorama does not offer the option to switch to paper correspondence.

We will move 7 years of client statements to BT Panorama. Historical transactions and performance history will not be moved. Access to AdviserNET will be available until early 2027 to allow you to access historical transaction information for your clients. Your Financial Planning Software (FPS) will also provide access to historical transactions and performance history.

Advisers will have read only access until early 2027. The closed accounts screen (accessed via AdviserNET Home > reporting > client reports menu) provides access to information related to closed accounts. This includes access to historical information including payment details, transaction history, account actions, ongoing fees, template history and more.

Clients will have read only access to their key account information via Investor Online until early in 2027. This includes access to payment and transaction details, account actions, portfolio valuation, ongoing fees and statements and correspondence we've sent to your clients.

No. Closed accounts will not be moved to BT Panorama. 

Clients will have read only access to key information related to their accounts closed after 30 June 2023 via Investor Online until early 2027.

There are actions you can take to help prepare such as registering for BT Panorama and updating your clients' details. Read more on the Getting ready page.