Making a claim on insurance through super

We’re here to help you when you need us the most.

When you have insurance in your BT super account, you can make a claim for situations that you’re insured for. 

How to claim

Please call 132 135 and one of our Customer Relations consultants will help check your insurance cover and gather an outline of your claim. 

If you’re unable to call, your carer, financial adviser, family member or friend can also call to notify us that you need to make a claim.

Timeline for a claim

Within 24 to 48 hours a Case Manager will contact you to help you complete the forms related to your claim. 

When you return the forms, we’ll work with the group insurer related to your claim to process your forms. 

If more information is needed, a Claims Assessor will contact you within 7 days. 

Otherwise, we aim to process your claim within 14 days. We’ll contact you with the outcome and details of anything else you may need to consider, as well as payment of your claim and access to wellbeing programs to support your recovery.

BT Super
Please log into your BT Super account at or via the BT Panorama app.

BT Super for Life
Please log into your BT Super for Life account via Westpac LiveBank of MelbourneSt.George or BankSA online banking.

Please contact us for help with your BT super account.

Important information

Information current as at 11 November 2020.

This information does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness, having regard to these factors before acting on it.

BT Funds Management Limited (BTFM) ABN 63 002 916 458, AFSL No. 233724, RSE No. L0001090 is the trustee and issuer of interests in BT Super for Life and BT Super which are a part of Retirement Wrap ABN 39 827 542 991, RSE R1001327. A Product Disclosure Statement (PDS) for BT Super for Life and BT Super, and the BTFM  Financial Services Guide (FSG) can be obtained by calling 132 135, or by visiting You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super for Life and/or BT Super.

An investment in BT Super for Life and/or BT Super is not an investment in, deposit with or any other liability of Westpac Banking Corporation ABN 33 007 457 141 (Westpac) or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not behind or otherwise guarantees the capital value or investment performance of BT Super for Life and/or BT Super.

AIA Australia Limited ABN 79 004 837 861, AFSL No. 230043 is the issuer of insurance cover offered through BT Super and BT Super for Life. Further information about the insurance available through BT Super and BT Super for Life is included in the PDS.