Have you read the conditions of withdrawal section?
Once the withdrawal is in process it can only be cancelled before 4:00pm on the same day it is received.
Find the name of your product on correspondence from BT.
You can access your Super when you reach Preservation Age (age 55 to 60 depending on your year of birth) and have retired OR when you turn 65 (even if you haven’t retired) OR under ‘Transition to Retirement' rules, while continuing to work (conditions apply; you must have reached your preservation age)
Call BT Customer Relations on 132 135 to obtain the relevant form for your investment
Call BT Customer relations on 132 135 with your four digit PIN
Withdrawal payments are made in Australian dollars.
Withdrawals are subject to clearance of investment funds.
There is no minimum withdrawal amount for each fund. A fee applies for cheques written on the BT Cash Management Trust for less than $400.
Any applicable bank charges and other likely bank fees incurred as a result of a withdrawal by way of telegraphic transfer or other special payment will be charged to you.
Full withdrawals from a fund will automatically cancel your Regular Investment Plan or Flexi Payment Plan with that fund.
Payments to a third party are not permitted.