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    1. Help
    Help

    Forgot my password

    Important: Lost or stolen password?

    If you believe your BT Online investor portal password is, or may be, known by someone else, you can

    • change your password online or

    • call us immediately on 02 8456 0230, 0800 894 131 (NZ only) or +61 2 8456 0230 (for all other overseas investors) from 8:30am to 5:30pm Sydney time and request your BT Online investor portal account be made inactive.

    Is your email address up to date?

    For security reasons we will only send a new password to the one we have on file.

    Investors

    For BT Online investor portal users

    • By phone
      Call 02 8456 0230, 0800 894 131 (NZ only) or +61 2 8456 0230 (for all other overseas investors) from 8:30am to 5:30pm Sydney time 

    Advisers

    For BT Adviser Exchange

    • Online
      Get a new PIN 

    • By phone
      Call us on 02 8456 0230, 0800 894 131 (NZ only) or +61 2 8456 0230 (for all other overseas investors) from 8:30am to 5:30pm Sydney time