Forgot my password

Important: Lost or stolen password?

If you believe your BT Online password or PIN is, or may be, known by someone else, you can

  • change your password online or

  • call us immediately on 1300 881 716 from Australia (+612 9155 4070 from overseas) and request your BT Online account be made inactive.

Is your email address up to date?

For security reasons we will only send a new password to the one we have on file.


For BT Online users

  • By phone
    Call 1300 881 716

For Margin Lending

  • Call us on 1800 816 222


For BT Adviser Exchange

BT Corporate Accounts

  • By phone
    Call us on 1800 813 886