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    1. Help
    Help

    Forgot my password

    Important: Lost or stolen password?

    If you believe your BT Online password or PIN is, or may be, known by someone else, you can

    • change your password online or

    • call us immediately on 132 135 from Australia (+612 9155 4070 from overseas) and request your BT Online account be made inactive.

    Is your email address up to date?

    For security reasons we will only send a new password to the one we have on file.

    Investors

    For BT Online users

    • By phone
      Call 132 135

    For Margin Lending

    • Call us on 1800 816 222

    Employers

    • Online
      Reset your password or unlock your account

    • By a colleague with a QuickSuper login
      They can reset your password or unlock your account under the Administration menu on the My Details page

    • By phone 
      Call us on 1300 553 010

    Advisers

    For BT Adviser Exchange

    BT Corporate Accounts

    • By phone
      Call us on 1800 813 886