Change of name and/or date of birth must be done in writing, please choose your product below for instructions.
Download the form for your product from those listed below. Print it out, complete it and return to us at the address printed on the form.
If you cannot download or print the form Contact us to ask for a form to be sent to you.
Call us on 1300 881 716 with your four digit PIN
Alternatively please send a written and signed request to retailprocessing@btfinancialgroup.com. Your letter should include your account/member number, full name, date of birth and new and old address.