Paying a missed life insurance premium

Keeping your cover is important

If you have received a letter, SMS or phone call regarding a missed a premium instalment, you can make the payment by Credit or Debit card by clicking on the “make a payment” link below. If you experience difficulty with the payments site you can try clearing your internet cache and cookies or call 1300 553 764 and we'll help you with the payment.

Information you need to make a payment

To login to the payments portal, you will need:

  • Your policy number
  • Your postcode

Note that:

  • Eftpos cards without a Visa or Mastercard number are not accepted.
  • American Express is not accepted.

If you’re experiencing financial difficulty

If your circumstances have changed and you are having difficulty paying your premiums or if you have any questions about your cover, please contact our life insurance specialists on 1300 553 764.

A target market determination has been made for Protection Plans products. Please visit for any of our target market determinations.

The Insurer and Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728, except for Term Life as Superannuation, Income Protection as Superannuation and Income Protection Assured as Superannuation, issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 as Trustee of Retirement Wrap ABN 39 827 542 991. They are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714, who does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Please read the Product Disclosure Statement to see if this insurance is right for you.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714