Customer support – we’re here for you

You can use our support page to request assistance and make changes to your cover.

BT’s experienced Claims team will work with you every step of the way to ensure a straightforward claims process.

Find a Product Disclosure Statement (PDS) and Product Updates information for your BT Protection Plan.

BT has an innovative range of flexible, competitively priced insurance solutions to help you and your family enjoy financial protection against unexpected events.

Contact us – 1300 553 764

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)


A target market determination has been made for Protection Plans products. Please visit for any of our target market determinations.

The Insurer and Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728, except for Term Life as Superannuation, Income Protection as Superannuation and Income Protection Assured as Superannuation, issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 as Trustee of Retirement Wrap ABN 39 827 542 991. They are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714, who does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Please read the Product Disclosure Statement to see if this insurance is right for you.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714