Customer support – we’re here for you

You can use our support page to request assistance and make changes to your cover.

BT’s experienced Claims team will work with you every step of the way to ensure a straightforward claims process.

Find a Product Disclosure Statement (PDS) and Product Updates information for your BT Protection Plan.

Find the form you need to manage your BT insurance product within Super, consolidate your insurance, or form for your Westpac insurance product.

Contact us – 1300 553 764

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)


The Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 (WLIS), except for Term Life as Superannuation and Income Protection as Superannuation which are issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 (BTFM) as trustee of the Retirement Wrap ABN 39 827 542 991. WLIS and BTFM are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee the insurance.  This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Please read the Product Disclosure Statement to see if this insurance is right for you.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714