Since 1987
BT has been protecting Australians and their families since 1987. BT Protection Plans offer more than just a monetary pay out if you are sick or injured. They also provide real support to get you back to health and work.
BT has helped thousands of Australians
An unexpected event can turn your life upside down, and that’s when insurance can offer a valuable line of financial support. BT understands this. In 2017 3,789 BT Protection Plans customers and their families received financial assistance when they needed it most.
The benefits included $384 million of life insurance claims featuring payments of:
-
Around $171 million to help families cope with the loss of a loved one
-
$127 million in lump sum payments to help our customers with sickness and injuries
-
Almost $80 million paid in monthly instalments to help customers who were unable to work due to sickness or injury.
* The insurer of BT Protection Plans is Westpac Life Insurance Services Limited.
We see all kinds of claims, from people across the country. Here are some examples of claims and the amounts paid.
|
Occupation |
Age at claim |
Years in force |
Total amount paid |
Cause of claim |
Type of claim |
|---|---|---|---|---|---|
|
Lawyer |
78 |
13 years |
$1,452,184 |
Ischemic |
Death |
|
Architect |
42 |
8 years |
$247,000 |
Paraplegia |
Living insurance |
|
Housewife |
52 |
15 years |
$493,164 |
Heart Valve |
TPD insurance |
|
Doctor of |
28 |
3 years |
$62,270 |
Depression |
Income Protection |
Our award-winning products and claims experience
Financial Services Council (FSC) Life Insurance Awards
2019 Winner:
Innovation in Retail Life Insurance - Claims Cancer Assistance Program
AFA Life Company of the Year Awards
2016 Winner:
Life Insurance Company of the Year
Claims Team of the Year
Income Protection Award
2017 Winner:
Underwriting and New Business Team of the Year
2018 Winner:
Underwriting and New Business Team of the Year
Trauma/Critical Illness Product of the Year
2019 Winner:
Risk Product Innovation
AFA/Beddoes Consumer Choice Awards
2017 Winner:
Best Application Process
Best claims staff
Return to Health and Wellness
2018 Winner:
Best in Return to Health and Wellness
Best Focus on Early Intervention
2019 Winner:
Overall Consumer Choice Award
Value for money
Most satisfied customer
Claims best application process
Best claims staff
Focus on early intervention
ALUCA Life Insurance Excellence Team Awards
2018 Winner:
Innovation - Claims Medical e-Certificates
2019 Winner:
Claims Team of the Year
Swiss Re/ALUCA Excellence & Innovation in RTW
2018 Winner:
Claims Cancer Assistance Program
Investment Trends
2019 Winner:
Planner Risk Report - Product offering
DeXX&R and Money Management Adviser Choice Risk Awards 2017:
Inside Super Disability Income Product – Winner
SMSF Adviser Awards 2018 Winner:
SMSF Insurance Provider of the Year
FSC Life Insurance Awards 2017 Winner:
Industry Research - Health Outcome Measure
Learn more about insurance
Taking out insurance
Understanding claims and claiming
Selecting the right insurance
The Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 (WLIS), except for Term Life as Superannuation and Income Protection as Superannuation which are issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 (BTFM) as trustee of the Retirement Wrap ABN 39 827 542 991. WLIS and BTFM are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Please read the Product Disclosure Statement to see if this insurance is right for you.
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714