Why BT insurance?

Not all insurance policies are equal, so it’s good to check what added benefits you get with your cover.

Since 1987

BT has been protecting Australians and their families since 1987. BT Protection Plans offer more than just a monetary pay out if you are sick or injured. They also provide real support to get you back to health and work.

BT has helped thousands of Australians

An unexpected event can turn your life upside down, and that’s when insurance can offer a valuable line of financial support. BT understands this. In 2017 3,789 BT Protection Plans customers and their families received financial assistance when they needed it most.

The benefits included $384 million of life insurance claims featuring payments of:

  • Around $171 million to help families cope with the loss of a loved one

  • $127 million in lump sum payments to help our customers with sickness and injuries

  • Almost $80 million paid in monthly instalments to help customers who were unable to work due to sickness or injury.

* The insurer of BT Protection Plans is Westpac Life Insurance Services Limited.

We see all kinds of claims, from people across the country. Here are some examples of claims and the amounts paid.


Age at claim

Years in force

Total amount paid

Cause of claim

Type of claim



13 years


Heart Disease


(Uni qualified)


8 years



Living insurance



15 years


Heart Valve

TPD insurance

Doctor of


3 years



Income Protection

Source: Claims data from the insurer of BT Protection Plans (Westpac Life Insurance Services Limited)

Our award-winning products and claims experience

Financial Services Council (FSC) Life Insurance Awards
2019 Winner:

Innovation in Retail Life Insurance - Claims Cancer Assistance Program

AFA Life Company of the Year Awards
2016 Winner:

Life Insurance Company of the Year
Claims Team of the Year
Income Protection Award

2017 Winner:

Underwriting and New Business Team of the Year

2018 Winner:

Underwriting and New Business Team of the Year
Trauma/Critical Illness Product of the Year

2019 Winner:

Risk Product Innovation

AFA/Beddoes Consumer Choice Awards
2017 Winner:

Best Application Process
Best claims staff
Return to Health and Wellness

2018 Winner:

Best in Return to Health and Wellness
Best Focus on Early Intervention

2019 Winner:

Overall Consumer Choice Award
Value for money
Most satisfied customer
Claims best application process
Best claims staff
Focus on early intervention

ALUCA Life Insurance Excellence Team Awards
2018 Winner:

Innovation - Claims Medical e-Certificates

2019 Winner:

Claims Team of the Year

Swiss Re/ALUCA Excellence & Innovation in RTW
2018 Winner:

Claims Cancer Assistance Program

Investment Trends
2019 Winner:

Planner Risk Report - Product offering

DeXX&R and Money Management Adviser Choice Risk Awards 2017:

Inside Super Disability Income Product – Winner

SMSF Adviser Awards 2018 Winner:

SMSF Insurance Provider of the Year

FSC Life Insurance Awards 2017 Winner:

Industry Research - Health Outcome Measure

We have a range of insurance products to protect you and your family

We explain the main factors to consider when it comes to taking out insurance to ensure your cover meets your needs and the needs of your loved ones.
The time may come when you need to make a claim on your insurance. We explain why you may need to make a claim and what you can expect at each stage.
Knowing which types of insurance to select depends on your circumstances. We explain what to look for.

A target market determination has been made for Protection Plans products. Please visit bt.com.au/tmd for any of our target market determinations.

The Insurer and Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728, except for Term Life as Superannuation, Income Protection as Superannuation and Income Protection Assured as Superannuation, issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 as Trustee of Retirement Wrap ABN 39 827 542 991. They are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714, who does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Please read the Product Disclosure Statement to see if this insurance is right for you.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714