Since 1987
BT has been protecting Australians and their families since 1987. BT Protection Plans offer more than just a monetary pay out if you are sick or injured. They also provide real support to get you back to health and work.
BT has helped thousands of Australians
An unexpected event can turn your life upside down, and that’s when insurance can offer a valuable line of financial support. BT understands this. In 2017 3,789 BT Protection Plans customers and their families received financial assistance when they needed it most.
The benefits included $384 million of life insurance claims featuring payments of:
-
Around $171 million to help families cope with the loss of a loved one
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$127 million in lump sum payments to help our customers with sickness and injuries
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Almost $80 million paid in monthly instalments to help customers who were unable to work due to sickness or injury.
* The insurer of BT Protection Plans is Westpac Life Insurance Services Limited.
We see all kinds of claims, from people across the country. Here are some examples of claims and the amounts paid.
|
Occupation |
Age at Claim |
Years in Force |
Total Amount Paid |
Cause of Claim |
Type of Claim |
|---|---|---|---|---|---|
|
Lawyer |
78 |
13 years |
$1,452,184 |
Ischemic |
Death |
|
Architect |
42 |
8 years |
$247,000 |
Paraplegia |
Living insurance |
|
Housewife |
52 |
15 years |
$493,164 |
Heart Valve |
TPD insurance |
|
Doctor of |
28 |
3 years |
$62,270 |
Depression |
Income Protection |
Our award winning products and claims experience
World Finance Global Insurance Awards 2015, 2016, 2017 Winner:
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Best Life Insurance Company, Australia
CANSTAR Innovation Excellence Awards 2018 Winner:
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Claims e-Certificates
Australian Insurance Awards (AB+F) 2016 & 2017 Winner:
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Life Insurance Company of the Year
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Best Claims Outcome and Customer Experience
ANZIIF Australian Insurance Awards 2016 & 2017 Finalist
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Life Insurance Company of the Year
DeXX&R and Money Management Adviser Choice Risk Awards 2017
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Inside Super Disability Income Product - Winner
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Trauma Product - Silver
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Business Overhead Product - Bronze
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Risk Company of the Year - Bronze
SMSF Adviser SMSF Awards 2017
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SMSF Insurance Provider 2017 - Highly Commended
AFA/Strategic Insight Awards
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2017 Winner: Underwriting and New Business Team of the Year Award
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2017 Finalist:
Life Insurance Company of the Year
Claims Team of the Year Award
Service Quality Award
AFA/Beddoes Consumer Choice Awards
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2017 Winner Claimant Choice:
Best Application Process
Best Claims Staff
Return to Health and Wellness -
Finalist:
Best Turnaround Time
FSC Life Insurance Awards
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2017 Winner:
Industry Research - Health Outcome Measure
Industry Leader - Scott Moffitt
AFR Smart Investor Blue Ribbon Awards
-
2016 Winner:
Best Trauma Policy - Protection Plans
C-MAP Mark of Excellence
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A* Rating: Claims Customer Experience 2011 - 2018
BT Protection Plans and BT Protection Plans for Mortgage Customers are issued by Westpac Life Insurance Services Limited ABN 31 003 149 157 (WLIS), except for Term Life as Superannuation and Income Protection as Superannuation which are issued by Westpac Securities Administration Limited ABN 77 000 049 472 (WSAL) as trustee of the Westpac MasterTrust ABN 81 236 903 448. WLIS and WSAL are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Read the Product Disclosure Statement to see if this insurance is right for you.
© BT Financial Group – a division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714