Why BT insurance

Not all insurance policies are equal, so it’s good to check what added benefits you get with your cover.

Since 1987

BT has been protecting Australians and their families since 1987. BT Protection Plans offer more than just a monetary pay out if you are sick or injured. They also provide real support to get you back to health and work.

BT has helped thousands of Australians

An unexpected event can turn your life upside down, and that’s when insurance can offer a valuable line of financial support. BT understands this. In 2016, over 3,690 BT Protection Plans customers and their families received financial assistance when they needed it most.

The benefits included $320 million of life insurance claims featuring payments of:

  • Around $144 million to help families cope with the loss of a loved one

  • $109 million in lump sum payments to help our customers with sickness and injuries

  • Almost $67 million paid in monthly instalments to help customers who were unable to work due to sickness or injury.

* The insurer of BT Protection Plans is Westpac Life Insurance Services Limited.

We see all kinds of claims, from people across the country. Here are some examples of claims and the amounts paid.


Age at Claim

Years in Force

Total Amount Paid

Cause of Claim

Type of Claim



13 years


Heart Disease


(Uni qualified)


8 years



Living insurance



15 years


Heart Valve

TPD insurance

Doctor of


3 years



Income Protection

Source: Claims data from the insurer of BT Protection Plans (Westpac Life Insurance Services Limited)

Our award winning products and claims experience

AFA / Strategic Insight Awards 2016

  • Platinum Award - 2015 Life Company of the Year

  • Claims Team of the Year Team Award

  • Income Protection Insurance Award: Income Protection Plus

AFA/Plan For Life Awards 2015

  • Platinum Award - 2015 Life Company of the Year

  • Claims Team of the Year Team Award

  • Income Protection Insurance Award: Income Protection Plus

World Finance Global Insurance Awards 2015

  • Best Life Insurance Company, Australia

AB+F Insurance Awards 2014 & 2015

  • Life Insurance Product of the Year - Protection Plans

C-MAP Mark of Excellence

  • A* Rated Claims Customer Experience 2011 – 2016

FSC Life Insurance Awards 2016

  • Consumer Innovation Award: Advanced Terminal Illness Benefit

Contact a BT Wealth Consultant to discuss BT’s insurance options
We explain the main factors to consider when it comes to taking out insurance to ensure your cover meets your needs and the needs of your loved ones.
The time may come when you need to make a claim on your insurance. We explain why you may need to make a claim and what you can expect at each stage.
Discover the potential benefits insurance may offer in protecting you and your family against financial hardship and fiscal stress when the unexpected occurs.

BT Protection Plans and BT Protection Plans for Mortgage Customers are issued by Westpac Life Insurance Services Limited ABN 31 003 149 157 (WLIS), except for Term Life as Superannuation and Income Protection as Superannuation which are issued by Westpac Securities Administration Limited ABN 77 000 049 472 (WSAL) as trustee of the Westpac MasterTrust ABN 81 236 903 448. WLIS and WSAL are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (the Bank).  The Bank does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply.  Read the Product Disclosure Statement to see if this insurance is right for you.

© BT Financial Group – a division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714