Customers in need of extra care

We know our customers may need support in different ways, at different times in their lives. Here is how we can help if you, or someone close to you, is in need of extra care.

COVID-19 assistance

The Government has announced a package of measures to provide financial assistance to Australians affected by the coronavirus. Eligible individuals will be able to apply to have limited access to their superannuation savings.

Find out more about early access to super

Financial abuse

Help if someone manipulates your financial decision-making, or misuses or controls your money, financial resources, or property or assets without your knowledge or consent.

Find out more about financial abuse

Financial hardship

Help for Australians living with severe or high levels of financial stress.

Read a guide to living through financial hardship (PDF)

Domestic and family violence

Help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.

Find out more about help for domestic and family violence

Living with dementia

Helping Australians living with dementia remain financially independent for as long as possible and be less vulnerable to financial abuse.

Find out more about help for people with dementia

Serious illness or injury

If you are experiencing a serious illness or injury, there are ways we can help you manage your finances.

Find out more about navigating serious illness or injury

Indigenous and Remote Banking

At Westpac, we are committed to helping remote Australian communities prosper and grow. We recognise that remote areas of Australia are home to many Indigenous communities. We have a strong Indigenous banking capability, with specialists who understand that helping Indigenous Australians and businesses to thrive requires respect for culture and community.

Find out more about Indigenous and Remote Banking with Westpac