Awards

Our industry awards are testament to our focus on placing customers at the centre of everything we do. Here are some of the awards our family of industry leading brands has achieved. 

2024

  • Australian Wealth Management Awards

    BT Panorama - Best Platform- Winner

2023

  • CSIA Australian Service Excellence Awards

    Service Excellence in a Medium Contact Centre- Winner
    Service Hero: Customer Service Advocate of the Year: Bonnie Rae Absolom - Winner
    Customer Service Organisation of the Year – Large - Highly Commended
    Customer Service Manager of the Year: Dave Heron- Highly Commended

  • Chant West Platform Ratings

    "Highest Quality" 5 Apples – BT Panorama
    BT Panorama - Advised Product of the Year - Finalist
    BT Panorama - Best Fund: Longevity Product - Finalist

  • Investment Trends Platform Competitive Analysis and Benchmarking Report

    BT Panorama - Best Client Portal - Winner

2022

  • Investment Trends Platform Competitive Analysis and Benchmarking Report

    BT Panorama - Best Client Portal - Winner
    BT Panorama - Best Mobile Platform - Winner

  • Rainmaker – AAA Quality Rating

    BT Super
    BT Super for Life
    BT Super for Life Retirement

  • Chant West Platform Ratings

    "Highest Quality" 5 Apples – BT Panorama 
    BT Panorama - Advised Product of the Year - Finalist
    BT Panorama - Best Fund: Longevity Product - Finalist

  • Heron Partnership Super Fund Ratings 2022/23

    Asgard Open eWRAP Super -  5 stars "Outstanding"
    Asgard Open eWRAP Super - rated Top 10 for insurance features
    BT Panorama Super - rated Top 10 for investment features – personal

  • Rainmaker Information

    ESG Leader 2022 - BT Super

  • ALUCA Life Insurance Customer Service Life Insurance Excellence Awards

    BT Life Insurance and Guardian Exercise Rehabilitation - Winner

  • Financial Standard MAX Awards

    Digital Campaign of the Year – BT- Winner

  • CSIA Australian Service Excellence Awards

    Service Excellence in a Large Contact Centre - Service Champion: BT Financial Group - Customer Relations
    Customer Service Manager of the Year - Winner: Helen Crossan - BT Financial Group

2021

  • Super Review Super Fund of the Year Awards – Best Commercial Product - personal

    BT Super

  • The Heron Partnership – 5 Star Quality Rating

    BT Super
    BT Super for Life

  • The Heron Partnership – Top 10 Insurance features

    BT Super
    BT Super for Life

  • Rainmaker – AAA Quality Rating

    BT Super
    BT Super for Life
    BT Super for Life Retirement

  • Investment Trends Platform Competitive Analysis and Benchmarking Report

    BT Panorama - Best Client Portal – Winner
    BT Panorama - Best Mobile Platform - Winner

  • Investment Trends Adviser Technology Needs Report 

    BT Panorama - Mobile Access and App - Winner

  • Chant West Platform Ratings

    BT Panorama - Advised Product of the Year - Finalist
    BT Panorama - Best Fund: Longevity Product - Finalist

2020

  • Super Review Super Fund of the Year Awards – Best Commercial Product - personal

    BT Super

  • SuperRatings Infinity Award for ESG sustainable investing

  • Chant West Platform Ratings

    BT Panorama - Advised Product of the Year - Finalist
    BT Panorama - Best Fund: Longevity Product - Finalist

2019

  • Conexus Financial Superannuation Awards

    Best Technology Offering - BT Panorama 

  • Super Review Super Fund of the Year Awards – Best Commercial Product - personal

    BT Super for Life

  • Chant West Platform Ratings

    BT Panorama - Advised Product of the Year - Finalist
    BT Panorama - Best Fund: Longevity Product - Finalist

2018

  • Conexus Financial Superannuation Awards

    Best Technology Offering - BT Panorama 

  • AFA Strategic Insights Awards

    Underwriting Team of the Year, Client Service Team
    Life Company of the Year (finalist)

  • The Heron Partnership - 5 Star Quality Rating

    BT Lifetime Super Employee Plan
    Asgard Elements Super and Pension
    Asgard eWRAP Super and Pension
    Asgard Infinity Super and Pension

  • CANSTAR 

    Innovation Excellence Award - BT Financial Group e-Cert

  • CoreData SMSF Service Provider Awards

    SMSF Adviser Investment Platform choice - BT Panorama
    SMSF Member Investment Platform choice - BT Wrap

2017

  • RAINMAKER SMSF Administrator Product of the Year 

    BT Panorama 

  • Chant West - Best Fund: Insurance 

    BT Lifetime Super Employer 

  • FSC Life Insurance Awards 

    Industry Research Award: BT "Measuring Health Outcomes" 

  • FSC Industry Leader Award 

    Scott Moffitt, BT National Life Insurance Product Manager 

  • Conexus Financial Superannuation Awards 

    Best Technology Offering - BT Panorama 

  • Global Private Banking Awards 

    BT Private Wealth - Best HNW Private Banking Company (Australia)
    BT Private Wealth - Excellence Award in Wealth Management 

  • Euromoney Private Banking and Wealth Management Survey 

    Net-worth-specific services: Super affluent clients (US$1 million to US $5 million)
    Innovative Technology - Client Experience 

2016

  • Banking Technology Awards

    Best use of IT in Private Banking / Wealth Management - BT Panorama 

  • Global Private Banking Awards 

    Best Private Bank in Australia - Westpac Private Bank 

  • Business Banking Awards 

    Outstanding Private Bank $10M plus - Westpac Private Bank 

  • Money Magazine 

    Online Investing Loan - Margin Lender of the Year 

  • FSC Life Insurance Awards 

    Consumer Innovation Award: Advanced Terminal Illness Benefit
    Young Achiever Award: Rhiannon Wilson, Life Claims Consultant 

2015

  • AFA/Plan For Life Awards

    Platinum Award - 2015 Life Company of the Year
    Claims Team of the Year Team Award
    Income Protection Insurance Award: Income Protection Plus

  • World Finance Global Insurance Awards 

    Best Life Insurance Company, Australia

  • AB+F Insurance Awards 2014 & 2015 

    Life Insurance Product of the Year - Protection Plans

  • C-MAP Mark of Excellence 

    A << Rated Claims Customer Experience 2011-2016

  • PWM The Banker Global Private Banking Awards 

    Westpac Private Bank - Best Private Bank Australia

  • AFR Smart Investor 

    Blue Ribbon Award for Best Margin Loan 

  • CANSTAR 

    5 Star Rating for Outstanding Value - Online Share Trading (Integrated Account) 

  • World Finance Global Insurance Awards 

    Life Company of the Year - BT Financial Group (Westpac Life) 

  • ANZIIF Australian Insurance Industry Awards 

    Winner: 2015 Young Insurance Professional – Katherine Ashby
    Winner: Generation | Youth Development and Employer of the Year 

  • The Heron Partnership - 5 Star Quality Rating 

    BT Business Super
    BT Lifetime Super - Employer Plan
    BT Super for Life
    BT SuperWrap Essentials Personal Super Plan
    BT SuperWrap Personal Super Plan