Philosophy and culture

At BT, we put the customer at the centre of everything we do, with a commitment to constantly seek ways to empower our customers to achieve their goals.

Our commitment to our customers

Our people are the biggest advocates of this philosophy, creating a culture that is driven, accountable and more importantly compassionate. We care about our customers and are passionate about making things better and easier for them.

  • We seek to meet our commitments whilst going the extra mile

  • We take responsibility for our actions whilst being team players

  • We challenge the status quo to identify new ways to exceed customer expectations

  • We are passionate and enthusiastic about our customers, people, brands and offerings

Our employees maintain the highest ethical standards at all times and this is a core and non-negotiable value of employment within the BT family.