Poor financial health is one of the leading causes of stress in Australians. It’s unquestionably linked to our physical health, our mental wellbeing and the strength of our relationships.

Because super is one of the largest assets most people will own, it plays a critical role in an individual's financial and overall wellbeing. This is why BT are the first superannuation fund to incorporate a wellbeing philosophy across all aspects of our wealth offer.

BT’s wellbeing philosophy underpins all aspects of our wealth offer – our member experience, our investment suite, our insurance options and our employer services.

Our wellbeing program is delivered in two ways.

  1. Direct - Members can access education, tools and discounts via our online portals.
  2. Through an employer – We will work with employers to develop a workplace wellbeing program that will integrate with their existing employee benefits and wellbeing program.

BT’s wellbeing program will help keep your employees engaged and healthy. In addition to delivering tangible improvement in the lives of your employees, workplace wellbeing programs deliver benefits to your business by helping you attract quality employees, increase productivity and engagement and reduce attrition and absenteeism.

By joining BT you’ll receive access to workplace wellbeing programs, partners and research as well as opportunities to learn and network with your peers at BT sponsored wellbeing events.

If you’d like to learn more about the BT Super wellbeing program contact us.

Wellbeing chart
wellbeing chart 2

Phone support

We pride ourselves on the quality customer support provided by our phone based teams. BT was named ‘Best Large Contact Centre’ in the World in the Contact Centre World awards for 2015, based on our customer service, employee engagement and strong commitment to the community.

Employers or members can call our team of super specialists on 132 135 for help with any super questions (8.00am to 6.30pm, Monday to Friday, Sydney time). 

Members can also call 132 135 at any time to get their account balances or fund unit prices through our automated phone menu.

Additional support for employers

Employers with a medium to large employee base will receive the following additional support:

  • An Onboarding Manager who will work with them to establish their new plan and help employees transition their super across.

  • A Client Executive who will provide ongoing support and training to their payroll team on using QuickSuper to process and report on employee super contributions.

  • A Relationship Manager who will act as the primary employer contact and provide strategic input into all aspects of legislative compliance, benefit design and member engagement.  Member engagement activities include running member campaigns and seminars and participating in Policy Committee meetings.

Transition support team

Moving to a new super fund provider can be a big change but we aim to make the transition as easy as possible.

Our specialist team works closely with employers to transition any existing superannuation arrangements seamlessly and with minimal disruption. We use a combination of educational seminars, one on one consultations, welcome calls, emails and intranet sites to engage with employees and explain in simple terms why the change of super fund is happening and how it will benefit them.


The quickest QuickSuper processing

We use QuickSuper as our superannuation data and payment system to make it easy for employers to manage their super in a secure, online environment. Because QuickSuper is wholly owned by the Westpac Group we can offer same day processing of super transactions at no cost to employers or fund members.

If you’d like to learn more visit our QuickSuper page or contact us.

Introducing BT’s new QuickSuper portal

QuickSuper features:

  • Employee superannuation administration, contribution data and payments

  • One super payment covers all employees in all super funds

BT’s wellbeing philosophy underpins all aspects of our super offer. It’s in the investment options we make available, the approach we take to insurance and claims, the way we interact with members and the support we offer across all aspects of wellbeing.

As fund members, employees will have access to a broad range of wellbeing related tools, discounts and education including:

  • Wealth Review – an interactive tool that allows them to quickly and easily enter their current financial position and receive a personalised wealth report with future projections and next steps.

  • Benefits Now - discounts and deals across a range of everyday things from health, fitness, travel, entertainment, and technology to banking products like credit cards, personal loans and insurance.

  • Wellbeing - our wellbeing website featuring interesting news and information across all aspects of wellbeing.

  • Wellbeing seminars – invitations to presentations and seminars by expert guest speakers covering a range of wellbeing topics. 

Woman on ipad

If you’d like to learn more about the BT Super wellbeing program contact us.

At BT we believe in preparing our members for their best possible financial future. This includes ensuring we understand people’s financial interests and needs as they change over time. We’ve developed a broad advice offering so we can give the most appropriate advice to members at any time during their super journey.

Being part of the Westpac Group, we can offer members access to special offers on a range of Westpac Group banking and wealth products, services and expertise.

For more information about  our banking and wealth offer please contact us.

Investment options

BT are the pioneers of Lifestage investing in the Australian market, with more than eight years’ experience in managing Lifestage investment funds.

Lifestage investing automatically adjusts the mix of growth and defensive assets throughout an employee’s working life, with the aim of maximising growth when they are young and reducing risk as they approach retirement. The automatic adjustments particularly benefit members who don’t wish to take an active role in their super investment.

For more information on Lifestage investing
watch this short video on BT MySuper Lifestage Funds.

BT MySuper Lifestage Funds

For members who do wish to take an active role in their super investment, they have the option to make their own investment choices from our easy-to-understand investment choice menu. 

If you’d like to learn more about our Investment options click here

When it comes to preparing for the future, insurance and super go hand in hand. Our approach to insurance stems from our wellbeing philosophy and is focused on helping employees live well by protecting them against unforeseen circumstances.

You can offer employees a choice of standard or tailored cover and increase the level of cover to suit the size and needs of your workforce. Insurance options include Death Only, Death & Total and Permanent Disablement, and Salary Continuance for benefit periods of 2 years, 5 years and up to age 65.

When things go wrong we are committed to supporting members to get well and return to work as soon as possible, wherever possible. Members who submit a claim are supported throughout the entire process by a dedicated Claims Manager who ensures each case is assessed on its own merit and all valid claims are promptly paid. 

For more information about our quality insurance cover click here or contact us.

Couple on boat
If you have any questions about your Super, contact us for more information.

Fund details BT Lifetime Super – Employer Plan
Retirement Wrap USI BTA0136AU RSE R1001327 ABN 39 827 542 991Trustee BT Funds Management Limited ABN 63 002 916 458 AFSL No. 233724 RSE No. L0001090

Fund details BT Business Super
Westpac Master Trust Superannuation Division USI WFS0112AU RSE R1003970 ABN 81 236 903 448Trustee Westpac Securities Administration Limited ABN 77 000 049 472 AFSL 233731 RSE L0001083

BT has not reviewed any awards or other industrial instruments or agreements that are, or may become relevant to your employees. BT Lifetime Super – Employer Plan or BT Business Super may not satisfy your obligations under any such award or industrial instrument or agreement. Before making a decision about BT Lifetime Super – Employer Plan or BT Business Super, we recommend that you seek legal advice on its appropriateness, having regard to the requirements of any awards or other industrial instruments or agreements that are, or may become applicable.

The information provided is factual only and does not constitute financial product advice.  Before acting on it, you should seek independent financial and tax advice about its appropriateness to your objectives, financial situation and needs.

BT Financial Services Guides can be obtained by calling 1300 653 553, or visiting www.bt.com.au.

An investment in BT Lifetime Super – Employer Plan or BT Business Super is not an investment in, deposit with or any other liability of Westpac Banking Corporation ABN 33 007 457 141 (the Bank) or any other company in the Westpac Group.  It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. The Bank and its related entities do not stand behind or otherwise guarantees the capital value or investment performance of BT Lifetime Super – Employer Plan or BT Business Super.