BT helps make it easier for you to prepare for year end with our end of financial year resources. You’ll find information to help you prepare for 30 June including strategies to help you make the most of your super, plus information on key cut off dates and annual statements. 

General enquiries

For general enquiries or if you are unable to find your specific product in the list below, please contact our Customer Relations team.  If you’re an ex­ist­ing cus­tomer, please use our on­line form and we will con­tact you for more in­for­ma­tion.

If you have a complaint, please use or complaints form.

Phone:  132 135
Lines are answered 8:00am - 6:30pm, Mon-Fri
(Sydney/​Melbourne time).

If calling from overseas, please call  +612 9155 4070


GPO Box 2675, Syd­ney, NSW  2001 

Superannuation & investments

132 135

Call us for super and investment enquiries, postal details vary by product.

BT Super For Life

132 135

BT Super for Life
GPO Box 3958
Sydney NSW 2001


BT Super

132 135

BT Super
GPO Box 3958
Sydney NSW 2001


BT Super Invest

1300 783 160 (New)
1300 881 716 (Existing)

Mon-Fri 8.30am-6pm (Sydney time) 

BT Super Invest
GPO Box 2861
Adelaide SA 5001

BT Invest

1300 889 635 (New)
1300 881 716 (Existing)

BT Invest
GPO Box 2861
Adelaide SA 5001

BT Panorama

1300 881 716 (Clients)
1300 784 207 (Advisers)

BT Panorama
GPO Box 2861
Adelaide SA 5001

Margin Lending

1800 816 222

BT Margin Lending
GPO Box 3917
Sydney NSW 2001

BT Protection Plans

131 817

Life Insurance Policy Services
GPO Box 524
Sydney NSW 2001

BT Managed Accounts

1800 222 790

Mon-Fri 9am – 5:30pm

Tower Two
International Towers Sydney
200 Barangaroo Avenue, Sydney NSW 2000

Have other questions you need answered?

Give feedback

Delivering on our service promise

BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals.

If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way.

To make a compliment, complaint or suggestion about our products, services or the website, please leave us some feedback so we can work with you to improve our services to you.

How to give feedback

If you would like to write to us

Please send your letter to us by:
Fax 02 9274 5780
Post BT GPO Box 2675 Sydney NSW 2001 

If you would like us to contact you

If you’re a new customer, please contact our Customer Relations Team on 132 135.
If you have a complaint, please use our complaints form.
If you’re an existing customer, please use our online contact form and we will contact you for more information.

The complaint process

For complaints, our Customer Relations Team will be able to support you on 132 135 or you can use the button below to lodge a complaint online.

If they can’t resolve your concern they will refer it to our Complaints Team, where a dedicated case manager will acknowledge your complaint within 48 hours and be your point of contact until the resolution of your complaint.

We’ll aim to resolve your complaint within 5 business days of receipt. If your com­plaint takes longer than this to re­solve, we’ll ex­plain the de­lay, keep you up­dated and re­main in con­tact with you un­til it is re­solved. We’re required by law to resolve your complaint within 45 days for investment products and 90 days for superannuation products.

Your Customer Advocate

If you are still unhappy with the outcome of this process, contact Adrian Ahern, your customer advocate. Adrian will provide an objective and independent review of the outcome of your complaint.  You can email Adrian at

If you would like to learn more about our customer advocate and his appointment, please visit Your Customer Advocate

Complaint resolution

What if I’m still not satisfied?

If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). Please note that time limits apply for referring matters to AFCA. From 1 July 2019 and for a 12-month period, AFCA will review eligible complaints dating back to the start of 2008. Please refer to the AFCA website set out below for more information.

Australian Financial Complaints Authority



Phone: 1800 931 678  (free call)

Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001