Top enquiries

  • BT Wrap to BT Panorama migration – Prepare for the move to BT Panorama, visit the relevant migration information page for the latest updates and resources. Learn more about the migration.

Investment products

Call us on 132 135 for investment enquiries. Specific product details are below:


Contact details and support


BT Invest

1300 889 635

Mon-Fri, 8:00am - 6:30pm (Sydney time)

BT Invest
GPO Box 2861
Adelaide SA 5001

BT Panorama

1300 881 716 - Members
1300 784 207 - Advisers

Mon-Fri, 8:00am - 6:30pm (Sydney time)

BT Panorama
GPO Box 2861
Adelaide SA 5001

Margin lending

1800 816 222 - Members
1800 671 409 - Advisers

Contact us via our secure online form.

BT Margin Lending
GPO Box 3917
Sydney NSW 2001

managed accounts

  • Private portfolio
  • Aspire
  • Core series

1800 222 790

Mon-Fri, 9am - 5:30pm (Sydney time)

BT Managed Accounts
Level 10, Tower Two International Towers Sydney
200 Barangaroo Avenue
Sydney NSW 2000

BT Managed Portfolios

1300 784 207

Mon-Fri, 8:00am - 6:30pm (Sydney time)

BT Managed Portfolios
GPO Box 2861
Adelaide SA 5001

Insurance products


Contact details and support


BT Protection Plans

Life Insurance Policy Services
GPO Box 524
Sydney NSW 2001

General enquiries

If you are unable to find your specific product in the list above, please contact our Customer Relations team.

Phone:  132 135
Lines are answered 8:30am - 5:30pm, Mon-Fri (Sydney/​​Melbourne time).
If calling from overseas, please call +612 9155 4070

Online form: If you are an ex­ist­ing cus­tomer you can use our secure on­line forms to submit your question and we will con­tact you for more in­for­ma­tion:

BT, GPO Box 2675, Syd­ney NSW 2001 


If you have a complaint our Customer Relations Team will be able to support you. You can submit your complaint via our online form.

Give feedback

Delivering on our service promise

BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals.

If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way.

To make a compliment, complaint or suggestion about our products, services or the website, please leave us some feedback so we can work with you to improve our services to you.

How to give feedback

If you would like to write to us

Please send your letter to us at:
BT GPO Box 2675 Sydney NSW 2001 

If you would like us to contact you

If you’re a new customer, please contact our Customer Relations Team on 132 135.
If you have a complaint, please use our complaints form.
If you’re an existing customer, please use our online contact form and we will contact you for more information.

The complaint process

For complaints, our Customer Relations Team will be able to support you on 132 135 or you can use the but­ton be­low to lodge a com­plaint on­line.

Where possible, we'll resolve your complaint on the spot.

If we can’t re­solve your con­cern we will re­fer it to our Com­plaints Customer Solutions Team, where a ded­i­cated case man­ager will ac­knowl­edge your com­plaint within 24 hours and be your point of con­tact un­til the res­o­lu­tion of your com­plaint

We’ll aim to re­solve your com­plaint within 5 days of receipt. If your com­plaint takes longer than this to re­solve, we’ll ex­plain the de­lay, keep you up­dated and re­main in con­tact with you un­til it is re­solved.

Your complaint will be reviewed in line with our FAIRGO principles.

Complaint resolution

What if I’m still not satisfied?

If you feel we have still not fairly re­solved your prob­lem you may be able to re­fer your com­plaint to the free, ex­ter­nal dis­pute res­o­lu­tion scheme, the Aus­tralian Fi­nan­cial Com­plaints Au­thor­ity (AFCA). Please note that time lim­its ap­ply for re­fer­ring mat­ters to AFCA. Please re­fer to the AFCA web­site set out be­low for more in­for­ma­tion.

Australian Financial Complaints Authority



Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Together, these products are referred to as the BT Panorama products.  BT Protection Plans are issued by Westpac Life Insurance Services Limited ABN 31 003 149 157 (WLIS), except for Term Life as Superannuation and Income Protection as Superannuation which are issued by BT Funds Management Limited ABN 63 002 916 458 (BTFM) as trustee of the Retirement Wrap ABN 39 827 542 991. BT Securities Limited ABN 84 000 720 114, AFSL No. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. 

A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, BT Protection Plans and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, BT Protection Plans or BT Margin Lending Margin Loan.

BTFM, BTPS, WFSL, BTSL and WLIS are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group.  It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. Westpac does not guarantee the insurance.