Contact BT

Superannuation & investments

132 135

Call us for super and investment enquiries, postal details vary by product.

 

BT Super For Life

1300 653 553

BT Super for Life
GPO Box 3958
Sydney NSW 2001
 

BT Panorama & BT Invest

1300 889 635 (new clients)
1300 881 716 (existing)
1300 784 207 (Advisers)
BT Panorama
GPO Box 2861
Adelaide SA 5001

Margin Lending

1800 816 222

BT Margin Lending
GPO Box 3917
Sydney NSW 2001

BT Protection Plans

132 135

Life Insurance Policy Services
GPO Box 524
Sydney NSW 2001

BT Elect & BT Managed Accounts

1800 222 790

Level 5 (5M3)
275 Kent St,
Sydney NSW 2000


Mon-Fri 9am – 5:30pm

Lines are answered 8:00am - 6:30pm, Mon-Fri (Sydney/Melbourne time). If calling from overseas, please call +612 8222 7154

BT is one of Australia’s leading providers of superannuation, investment and insurance products. We are owned by the BT Financial Group (BTFG), the wealth management arm of The Westpac Group.

BT Investment Management (BTIM) is a separate company and enquiries regarding BTIM should be made to BTIM directly, details are available on the BT Investment Management website.

Have other questions you need answered?

Give feedback

Delivering on our service promise

BT Financial Group is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals.

If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way.To make a compliment, complaint or suggestion about our products, services or the website, please leave us some feedback so we can work with you to improve our services to you.

To make a compliment, complaint or suggestion about our products, services or the website, please leave us some feedback so we can work with you to improve our services to you.

How to give feedback

If you would like to write to us

Please address your letter to “The Complaints Officer” and send it to us by:

E-mail: Please use our online contact form
Fax: 02 9274 5780
Post: BT Financial Group, GPO Box 2675, Sydney NSW 2001 

If you would like us to contact you

Please use our online form and we will contact you for more information.

The complaint process

What happens next?

We will acknowledge receipt of your complaint. We will try to resolve the matter immediately, and we will let you know if we need additional time. Please let us know how you would prefer to be contacted – this can be by phone, post or email.

How long will it take to resolve your complaint?

We aim to resolve your complaint within five business days of receipt. If your complaint takes longer than this to resolve, we will explain the delay, keep you updated with what is happening and remain in contact with you until it is resolved.

Complaint resolution

What if I’m still not satisfied

If you feel we have still not fairly resolved your problem there are several industry bodies that can help.

For unresolved complaints about general investments, margin lending and wrap, contact: 

Financial Ombudsman Service

Address: GPO Box 3, Melbourne, VIC 3001
Phone: 1300 780 808
Fax: 03 9613 6399
E-mail: info@fos.org.au
Website: www.fos.org.au 

For unresolved complaints about superannuation and retirement products, contact:

Superannuation Complaints Tribunal

Address: Locked Bag 3060, GPO Melbourne, VIC 3001
Phone: 1300 780 808
Fax: 03 8633 5588
E-mail: info@sct.gov.au
Website: www.sct.gov.au