Contact BT

Important updates

We are currently experiencing higher than usual call volumes.

We are working hard to get your call and we apologise for any inconvenience.

  • Many of the requests you need to submit to us can be submitted in a digital form. While we are seeking new solutions to increase our digital capabilities, here is a reminder of how different requests can be submitted digitally now.

  • There are a few points to be aware of if you have a client who will be submitting a request to access their super early. Read more. 

BT Panorama

Adviser: 1300 784 207
Investor: 1300 881 716

Monday to Friday, 8:00am – 6:30pm (Sydney time)

Mail: GPO Box 2351, Adelaide SA 5001

BT Wrap

Adviser: 1300 360 899
Investor: 1300 657 010

Monday to Friday, 8:00am – 6:30pm (Sydney time)

Mail: GPO Box 2337, Adelaide SA 5001

Asgard

Adviser: 1800 731 804
Investor: 1800 998 185

Monday to Friday, 8:30am – 7:00pm (Sydney time)

Request a callback

Mail: GPO Box 7490, Cloisters Square WA 6850

Insurance

Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time)

Un­der­writ­ing

Email: 
gold.life@BTFinancialgroup.com
Fax: 02 9274 5764

Mail: GPO Box 5467, Sydney NSW 2001

Administration

Email: 
life.insurance@btfinancialgroup.com
Fax: 02 9274 5763

Mail: GPO Box 5467, Sydney NSW 2001

Other enquiries

Call 1300 784 207, Monday to Friday, 8:00am - 6:30pm (Sydney time)