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Important updates

We are currently experiencing higher than usual call volumes.

We are working hard to get your call and we apologise for any inconvenience.

• Many of the requests you need to submit to us can be submitted in a digital form. While we are seeking new solutions to increase our digital capabilities, here is a reminder of how different requests can be submitted digitally now.
  
  
• There are a few points to be aware of if you have a client who will be submitting a request to access their super early. Read more. 
  
  
• To help you enact the Government’s temporary reduction of pension minimums we’ve put together instructions for reducing pension minimums on BT Wrap, Asgard and BT Panorama platforms.

• To help you stay informed and to support your client conversations, visit the COVID-19: Adviser updates page.