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BT Wrap is on the move

At BT, our goal is to ensure you have access to the best platform experience we can provide.

That’s why we are intending to migrate your BT Wrap account to a newer technology system called BT Panorama.

BT Panorama will give you access to some new features like the ability to access your portfolio anywhere, anytime via our BT Panorama mobile app.

There will be changes to your account as a result of migration including changes to features and terms and conditions. More details can be found in the FAQs section. We will ensure you are kept up to date by sending you communications and updating the information available on this page over the coming months.

Already migrated to BT Panorama? Visit our support page. 

1. Ensure your details are up to date

To prepare for a smooth migration, it is important that we have your current personal details on record including your email address,
mobile phone number and postal address. We may also need to collect additional information from you and we will contact your
financial adviser; however, we will contact your adviser prior to migrating your account to collect this information. If information is still missing, this may limit your options for accessing your account after migration. 

2. Migration dates confirmed

As we have a large number of accounts migrating to BT Panorama, we are not migrating all accounts at the same time. We will send a communication to you and your adviser to confirm when your account is migrating. You will also receive a "Significant Event Notice" (SEN) which will provide you with additional information on any changes to your account that will occur as part of migration. You will also access this notice at the bottom of this webpage when it becomes available.  

3. Limited ability to transact

There will be some limitations on the transactions that can be carried out prior to migration. These are outlined in the table below. If you need to transact during this time, please contact us. If you do need to urgently access your funds, we may need to delay your 
migration to a later date.

Transaction type Days before migration when transaction limitations apply* Impact
Manual Cash transactions
(e.g. Partial redemptions)
2 days
(3 for cheques)
  • The transaction will be delayed until migration has completed
  • It will be processed after migration
Online Cash transactions
(Deposits / Withdrawals)
2 days 
  • Your adviser will not be able to submit the transactions
  • Your adviser will need to resubmit after migration
Listed Securities transactions
(buys and sells)
3 days
Managed Fund transactions
(buys and sells)
8 days
Term Deposits transactions
(buys and sells)
8 days
Model and Preferred Portfolio rebalances 8 days

* Full calendar days (vs. business days)

4. Migration weekend

Once your account has successfully migrated, you will receive a confirmation message. You will also receive instructions for registering for online access to your BT Panorama account. If for any reason the migration of your account did not proceed as planned, we will let you know, and you can continue to access your BT Wrap account as you have in the past.  

5. Register for online access

If you would like to be able to access your account online, you will need to register for online access. Instructions for doing this will be included in your confirmation message that will be emailed to you after your account has been migrated. View our step-by-step registration guide.

If you have already registered for online access, login here (only available once you have been migrated).

You may also like to download the BT Panorama mobile app from the App store or Google play.

BT Panorama offers a dedicated platform to access all the information you need to stay in control of your investments, SMSF, super and insurance. It has been designed to be simple to use and to be flexible, so you and your adviser can manage your wealth, your way.

Access to consolidated reporting makes tax time easier, removing the hassle and paperwork associated with holding your investments individually.

24/7 access to your portfolio performance, asset allocation reporting and comprehensive cash transaction reporting.

Reduces the time and effort involved for you and your adviser when implementing your investment strategies.

  • Fast sign in on the go with our new 4-digit passcode or fingerprint technology1

  • View your total portfolio balance and performance by investment including any term deposit, listed securities, managed fund and managed portfolio investments

  • View your transaction account summary

  • Make payments, deposits and contributions

  • Add payee and BPAY®2  accounts (Investment accounts only)

  • View scheduled transactions

  • Review your quarterly or annual statements

Why are you proposing the migration to BT Panorama?

Our goal is to ensure our customers have access to the best platform experience we can provide, which we feel is BT Panorama.

BT has developed BT Panorama as a contemporary platform that gives you access to some great new features like the ability to access your portfolio anytime
anywhere via our BT Panorama mobile app.

What will happen to my BT Wrap account?

When the proposed migration occurs, your BT Wrap account will be transitioned to the BT Panorama operating system. You will be sent instructions on how to login to BT Panorama to access the new features available.

In relation to BT Investment Wrap, the terms and conditions applying to your
account will also be updated however you will technically remain in the same
Investor Directed Portfolio Service (product).

In relation to BT SuperWrap, you will remain a member of the same
superannuation fund but will be subject to the terms of the Panorama Super plan rather than the terms of the SuperWrap plan.

If you have any questions or concerns about the migration, please call your
adviser.

When will the proposed migration to BT Panorama happen?

Our intention is for this to take place in stages between late 2020 and Mid 2021. We are planning to migrate accounts in several small groups, with each group 
occurring over a specific weekend. We will be in touch over the coming months to
inform you of your planned migration date.

Speak to your financial adviser or call us Mon-Fri 8:30am-6:30pm, Sydney time

1 Where your phone supports this technology

2 Registered to BPAY Pty Limited ABN 69 079 137 518

This app is only available for BT Panorama advisers and investors. Internet connection is required to access the BT Panorama app. Normal data charges apply. Apple, the Apple logo, iPhone are trademarks of Apple Inc. Registered in the US and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. You must be an Australian resident to use this app.

BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates Panorama Investments and administers Panorama Super. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 (BTFM) is the trustee and issuer of Panorama Super, which is part of Retirement Wrap ABN 39 827 542 991. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Cash Management Account (BT CMA). Together, these products are referred to as the Panorama products. A Product Disclosure Statement or other disclosure document (PDS) for the Panorama products can be obtained by contacting BT on 1300 657 010, or by visiting www.bt.com.au/professional/solutions/investments.html. You should obtain and consider the relevant PDS before deciding whether to acquire, continue to hold or dispose of interests in the Panorama products.

In addition, BTPS is the provider of the Panorama SMSF Establishment Service and the Panorama SMSF Administration Service. The Guide and Terms and Conditions for these services are available by contacting BTPS.

The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. Any taxation position described is a general statement and should only be used as a guide. It does not constitute tax advice and is based on current tax laws and our interpretation. Your individual situation may differ and you should seek independent professional tax advice. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. © BT - Part of Westpac Banking Corporation.