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The following form allows you to search all of BT.

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    Be alert to fraud and scams:
    BT is aware of recently reported cyberattacks impacting certain Australian Superannuation Funds. BT continues to monitor our systems for unusual activity and has not identified any unauthorised activity at this time. BT is also aware of media reports of scammers impersonating staff; We will never ask you for your personal information like passwords or PINs. As always, your safety and security are our top priorities, and we’re here to support you.

    Contact BT

    Find the right support by selecting from the options below.

    Panorama Advisers

    1300 784 207

    Call­ing from over­seas:
    +612 9155 4029

    Monday to Friday
    8:30am – 6:30pm
    (Sydney time)

    Mail: GPO Box 2861,
    Adelaide SA 5001

    Panorama Investors

    1300 881 716

    Call­ing from over­seas:
    +612 9155 4030

    Monday to Friday
    8:30am – 6:30pm
    (Sydney time)

    Mail: GPO Box 2861,
    Adelaide SA 5001
     

    Asgard

    Adviser: 1800 731 804 
    Investor: 1800 998 185

    Calling from overseas:​
    +612 9155 4010​

    Monday to Friday
    8:30am – 7:00pm
    (Sydney time)

    Mail: GPO Box 7490,
    Cloisters Square WA 6850

    For out of hours assistance, you can contact us via our secure online form.

    Meet Blue - BT's Virtual Assistant

    BT Blue chatbot hint icon

    Blue, BT's Virtual Assistant, is available 24/7 to help you navigate BT Panorama. When logged into your account, you can ask Blue straightforward questions like, 'How do I make a deposit?'.​

    Blue can provide step-by-step guidance on a range of topics, including adviser and investor processes. If Blue can’t answer your question, you may be offered the option to chat with a human consultant during business hours.​

    Here are some common questions people ask Blue:​

    • Where can I find my tax statement?​

    • How do I place a trade?​

    • What is the ABN and USI for Panorama?​

    • Can I talk to an agent?

    How to access Blue

    Log in to BT Panorama

    mobile app

    BT Panorama website

    1. Go to either the Investor site:
       www.panoramainvestor.com.au
      or the Adviser site: www.panoramaadviser.com.au
    2. Select the Need help? Chat now icon on the right-hand side of your page.
    mobile app

    BT Panorama mobile app

    1. Ensure you have the latest version of the app, then sign in to your BT Panorama account.
    2. Select Contact BT at the bottom of the page, then Chat with us.

    Download the BT Panorama app

    Appstore download bar Appstore download QR Code
    Google Play download bar Google Play download QR Code

    Need more help?

    If Blue hasn’t been able to answer your question, you can ask to chat to a consultant from Monday to Friday, 8:30am to 6:30pm (Sydney time).

    Other products

    BT Invest and BT Super Invest

    BT Invest

    1300 889 635
    Calling from overseas:​
    +612 9155 4030

    Monday-Friday,
    8:30am - 6:30pm
    (Sydney time)

    BT Invest
    GPO Box 2861
    Adelaide SA 5001

    BT Super Invest

    1300 881 716
    Calling from overseas:​
    +612 9155 4030​

    Monday-Friday,
    8:30am - 6:30pm
    (Sydney time)

    BT Super Invest
    GPO Box 2861
    Adelaide SA 5001

    Retail Investments

    Important information for BT Retail Investments (BT Investment Funds, BT Classic Investment Funds, BT Investor Choice or the BT Premium Cash Fund): On 26 August 2024 we transitioned our existing registry and customer services teams with our new teams servicing investors for BT Retail Investments. View updates and more information on the transition.

    Investors and Advisers contact details

    Calling within Australia: 02 8456 0230
    Calling from New Zealand: 0800 894 131
    Calling from overseas (excluding New Zealand): +61 2 8456 0230

    Monday to Friday, 8:30am – 5:30pm (Sydney time)

    Email: btfunds@unitregistry.com.au

    Mail:

    BT Funds
    GPO Box 804
    Melbourne VIC 3001

    Margin Lending & BT Managed Portfolios

    Mar­gin Lend­ing

    BT Margin Loan has been rebranded as Westpac Margin Loan.

    ​1800 816 222​
    Mon-Fri, 8:30am – 5:30pm (Sydney time)​

    Visit the Westpac Margin Lending website for more information.​

    BT Man­aged Port­fo­lios

    1300 784 207
    Mon-Fri, 8:30am – 6:30pm (Syd­ney time)

    BT Man­aged Port­fo­lios
    GPO Box 2861
    Ade­laide SA 5001

    In­di­vid­u­ally man­aged ac­counts -
    Pri­vate port­fo­lio man­age­ment, As­pire, Core se­ries

    1800 222 790
    Mon-Fri, 8.30am - 5:00pm (Syd­ney time)

    BT Man­aged Ac­counts
    Level 11, Tower Two In­ter­na­tional Tow­ers Syd­ney
    200 Baranga­roo Av­enue
    Syd­ney NSW 2000

    Give feedback or lodge a complaint

    Delivering on our service promise

    BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals.

    If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way.

    To give feedback or lodge a complaint about our products, services or the website, please see details on how to below.

    How to give feedback or lodge a complaint

    Phone:  check the number to call based on your product above. 

    Online form: you can use our secure on­line form to submit your feedback or lodge a complaint:

    Complaints form

    Mail: Please send your let­ter to us at:

    BT, GPO Box 2861, Adelaide SA 5001 

    Read more about our feedback and complaints process, Easy English guide and accessibility guides.

    The complaint process

    Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. If we need some additional time to get back to you, we will let you know. Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team.

    Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint.

    Your complaint will be reviewed in line with our FAIRGO principles.

    Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes.

    Read more about our feedback and complaints process, Easy English guide and accessibility guides.

    Complaint resolution

    What if I’m still not satisfied?

    If you feel we have still not fairly re­solved your prob­lem you may be able to re­fer your com­plaint to the free, ex­ter­nal dis­pute res­o­lu­tion scheme, the Aus­tralian Fi­nan­cial Com­plaints Au­thor­ity (AFCA). Please note that time lim­its ap­ply for re­fer­ring mat­ters to AFCA. Please re­fer to the AFCA web­site set out be­low for more in­for­ma­tion.

    Australian Financial Complaints Authority

    On­line: www.afca.org.au  

    Email: info@afca.org.au

    Phone: 1800 931 678 (free call)

    Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

    Read more about our feedback and complaints process, Easy English guide and accessibility guides.

    BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super Invest which is part of Asgard Independence Plan Division Two ABN 90 194 410 365. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Together, these products are referred to as the BT Panorama products.  BT Securities Limited ABN 84 000 720 114, AFSL No. 233722 (BTSL) and Westpac are together the issuers of the Westpac Margin Lending Margin Loan.

    A Product Disclosure Statement (PDS) is available for each of the BT Panorama products and Westpac Margin Lending Margin Loan, and can be obtained by calling us, or visiting the Product Disclosures page. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a BT Panorama product or Westpac Margin Lending Margin Loan.

    BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a BT Panorama product or Westpac Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group.  It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a BT Panorama product or Westpac Margin Lending Margin Loan. Westpac does not guarantee the insurance.

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    The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. The issuers of the products named on this website can be found in the relevant disclosure document. Read the disclosure documents for your selected product before deciding. Target Market Determinations for our products can be found here. Any taxation position described is a general statement and should only be used as a guide. It does not constitute tax advice and is based on current tax laws and our interpretation. Your individual situation may differ and you should seek independent professional tax advice. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto.

    © BT - Part of Westpac Banking Corporation