Have other questions you need answered?

BT Super For Life

1300 653 553

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Super for Life
GPO Box 3958, Sydney NSW 2001

Financial Advice

132 135

8.30am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

Calling from overseas:
+612 8222 7154

BT Wrap

1300 360 899 (Advisers)
1300 657 010 (Investors) 

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

Calling from overseas:
+61 2 8222 7127 (Advisers)
+61 2 8222 7122 (Investors)

BT Wrap
GPO Box 2337, Adelaide SA 5001

General enquiries

132 135

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

Calling from overseas:
+612 8222 7154

 

Personal Super and Investments

132 135

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Financial Group
GPO Box 2675, Sydney NSW 2001

 

Employer Super

132 135

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Employer Super
GPO Box 2919, Adelaide SA 5001

 

Margin Lending

1800 816 222

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

Calling from overseas:
+61 2 8222 7164

BT Margin Lending
GPO Box 3917, Sydney NSW 2001

BT Elect Portfolio

1800 222 790

9.00am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Elect Portfolio
Level 5, (5M3), 275 Kent St, Sydney NSW 2000

BT Managed Accounts

1800 222 790

9.00am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Managed Accounts
Level 5, (5M3), 275 Kent St, Sydney NSW 2000

BT Investment Management

1800 813 886

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

Calling from overseas:
+61 2 8222 7164

BT Investment Management
GPO Box 2675, Sydney NSW 2001

BT Business Super

132 135

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Business Super
GPO Box 2362, Adelaide SA 5001

BT Panorama

1300 881 716

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Panorama
GPO Box 2861, Adelaide SA 5001

BT Invest

1300 889 635 (New clients)
1300 881 716 (Existing clients)

8.00am - 6:30pm, Mon - Fri
(Sydney/Melbourne time)

BT Panorama
GPO Box 2861, Adelaide SA 5001

Give feedback

To make a compliment, complaint or suggestion about our products, services or the website, please leave us some feedback so we can work with you to improve our services to you.

How to give feedback

If you would like to write to us

Please address your letter to “The Complaints Officer” and send it to us by:

E-mail: customer.relations@btfinancialgroup.com
Fax: 02 9274 5780
Post: BT Financial Group, GPO Box 2675, Sydney NSW 2001 

If you would like us to contact you

Please use our online form and we will contact you for more information.

The complaint process

What happens next?

We will acknowledge receipt of your complaint. We will try to resolve the matter immediately, and we will let you know if we need additional time. Please let us know how you would prefer to be contacted – this can be by phone, post or email.

How long will it take to resolve your complaint?

We aim to resolve your complaint within five business days of receipt. If your complaint takes longer than this to resolve, we will explain the delay, keep you updated with what is happening and remain in contact with you until it is resolved.

Complaint resolution

What if I’m still not satisfied

If you feel we have still not fairly resolved your problem there are several industry bodies that can help.

For unresolved complaints about general investments, margin lending and wrap, contact: 

Financial Ombudsman Service

Address: GPO Box 3, Melbourne, VIC 3001
Phone: 1300 780 808
Fax: 03 9613 6399
E-mail: info@fos.org.au
Website: www.fos.org.au 

For unresolved complaints about superannuation and retirement products, contact:

Superannuation Complaints Tribunal

Address: Locked Bag 3060, GPO Melbourne, VIC 3001
Phone: 1300 780 808
Fax: 03 8633 5588
E-mail: info@sct.gov.au
Website: www.sct.gov.au