Proposed migration process

We will be here to support you and your clients through the BT Wrap to BT Panorama migration process. To help you get an understanding of how the proposed migration is planned to occur, we have outlined the key steps and actions for you and your clients below.

Migration announced

What's happening?

We have now announced our intention to commence the migration of BT Wrap clients to BT Panorama (both Super and Investment accounts). To help minimise disruption to your clients and your practice, we intend to implement migration in tranches with the first tranche of migration expected to commence in late 2020, and the full migration anticipated to conclude June 20211. Details for the remaining tranches are currently being finalised and are subject to internal approvals.

We are here to support you throughout this process and we will communicate regularly to keep you informed. This website will be the central information source for you and your team during migration.

What do I need to do?

  • We suggest you nominate someone in your practice to be your migration champion so they can take the lead on migration activities.
  • We will send migration communications to the email address we hold for you in our systems. You may wish to update that email address to reflect where you wish communications to be sent.
  • If we need to send a quick migration update we may use SMS, so please ensure we have a mobile number for the relevant person in your practice recorded in BT Wrap.
  • Keep checking this web page for the latest updates and details of next steps.

What do my clients need to do?

  • Nothing at this stage. We will let you know when we are contacting clients to notify them of the planned migration.

Checklist

  • Migration champion chosen for your practice.

  • Check that your contact details in BT Wrap are correct

Update client details

What's happening?

To ensure a smooth transition to BT Panorama for your clients we will need to have up-to-date client details before the migration, including email address and mobile phone number. Depending on whether your client is a member of SuperWrap or an investor through BT Wrap, there will be different types of information we may require. We’ll contact you if we need your help collecting the necessary information required before any migration. 

What do I need to do?

Please take a minute to ensure the latest contact information is recorded in BT Wrap for each of your clients. We may contact you to ask for your assistance in collecting some client information and sincerely appreciate your help with this process. We will explain the relevant data collection methods in those separate communications.

What do my clients need to do?

You may wish to confirm with your clients that their preferred email address and mobile phone number are captured in BT Wrap and update if necessary.

Checklist

  • Check we have the most up-to-date contact details for your clients stored in BT Wrap.

  • Keep an eye out for an email from BT detailing any additional information we may need for your clients.

Register for BT Panorama

What's happening?

If you’re not currently registered for BT Panorama, you can get a head start and help ensure a smooth transition by registering today. Please speak to your dealer group first if BT Panorama is not currently on your APL. Registering in advance means you’re one step closer to migration, and will also allow you to get familiar with BT Panorama and it’s features ahead of time.  

What do I need to do?

Check that your dealer group is already registered and that BT Panorama has been added to your Approved Product List (APL). You should also consider who in your practice needs to be registered for BT Panorama and what type of access each person requires. 

You should also complete the BT Panorama adviser and support staff registration forms below and return to us.

What do my clients need to do?

Nothing at this stage. Your clients will be prompted to register if they want to have online access to their account once migration has occurred. In order for your client to have online access, they will need to have their mobile phone number recorded on their account. They will be provided with instructions on how to register at migration.

Checklist

Clients informed of migration

What's happening?

Clients will be notified of the migration approximately 45 days ahead of their scheduled migration date. We will send a Significant Event Notice (SEN) to clients via either an email or a letter which will explain migration and any related changes for clients.

We will contact you in advance of your clients receiving the notification so you can be prepared to manage any inbound enquiries, or proactively contact your clients to ensure comfort around the migration plans. Copies of client communications will be available on this website.

What do I need to do?

  • Once available, review the SENs so that you are prepared to answer any questions from your clients.
  • You may wish to proactively contact your clients to advise them that they will be receiving information from BT regarding changes to their BT Wrap account.

What do my clients need to do?

No action required in order to migrate.

Checklist

  • Up-to-date client information collected and added to BT Wrap system or returned to BT as per instructions as soon as possible.

  • Received email from BT listing which clients are scheduled to migrate in the upcoming tranche.

Review BT Panorama training

What's happening?

If you are new to BT Panorama you may wish to become more familiar with how the platform works and the most efficient way to use it. To help you get the most out of BT Panorama we have developed a suite of training videos and guides. These training modules will help you and your team become familiar with the new operating system plus introduce you to the new features and functionality available, such as digital consent and managed accounts.

For any queries relating to BT Panorama training, contact advisertraining@btfinancialgroup.com.

What do I need to do?

Visit the BT Panorama video tutorials page for the full suite of videos and tutorials.

What do my clients need to do?

Instructional how-to videos will also be made available.

Checklist

  • Watch the relevant BT Panorama training videos

Confirmation of migration weekend

What's happening?

Just prior to the migration weekend we will be in touch to confirm that your clients are still scheduled to migrate to BT Panorama. At this time we will provide clients with their new BT Panorama account information and instructions for registering for online access once migration has occurred. 

What do I need to do?

Check the migration status of your clients on the BT Wrap desktop as there may be some final movements of which clients will migrate due to factors such as last minute transactions or changes to their BT Wrap account.  

What do my clients need to do?

Look out for an email or letter from BT. Take note of their new account numbers and save the instructions for registering for online access to their BT Panorama account. 

Checklist

  • Check the migration status of your clients on the BT Wrap Desktop

  • Ensure you’ve reviewed the relevant BT Panorama tutorial videos ahead of migration

Migration weekend

What's happening?

Each tranche of migration itself will take place over a weekend in an effort to minimise any impact on you and your clients. Once a tranche of migration has been completed we will confirm this with you and your impacted clients. If you have any clients scheduled for migration in a tranche who cannot be migrated due to unforeseen circumstances, we will also confirm this with you so you can continue to manage their account on BT Wrap.

What do I need to do?

  • Keep an eye out for an email/SMS from BT confirming the status of migration. You will also be able to see the status of each of your clients on the BT Wrap desktop.
  • If you’re new to BT Panorama, log in with your new login details. If you’re an existing BT Panorama user you will continue to use the same login details.
  • You will need to help your clients log in to their BT Panorama account for the first time following migration. 

What do my clients need to do?

Your clients will need to register if they would like online access to their BT Panorama account, using the new login details they received in the days leading up to migration. Please note, if your client uses Westpac online banking, there’ll be no need to register. When these clients next login to their Westpac Live online banking after migration, their BT Panorama account will be shown alongside their other Westpac accounts.

Checklist

  • Review confirmation email to check your clients’ migration status. This will be sent immediately after the migration weekend for each tranche.

  • Help your clients register for BT Panorama using their new login details.

  • Send your clients links to the login guides and instructional videos if they require any additional guidance. Remind your clients of the support channels available should they have any queries.

Register today

Get a head start and register for the new operating system, BT Panorama

If you have a query regarding the planned migration, call us

Monday – Friday, 8:00am – 6:30pm
Sydney time

 

View BT Panorama training modules to get familiar with your new platform

1. We have adopted a tranche based approach to the migration of BT Wrap clients to BT Panorama  and we recently received trustee and funds board approval for the first and second tranches of our proposed four-tranche migration. Prior to the implementation of each tranche, there will be additional approvals required. We will confirm exact timing for each tranche after we have unconditional approval.

This information has been prepared by BT Portfolio Services Limited ABN 73 095 055 208 AFSL 233715 (BTPS), the operator of BT Wrap and Panorama Investments; and BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 (BTFM) the trustee of SuperWrap and Panorama Super, which are part of Retirement Wrap ABN 39 827 542 991. It is current as at July 2020. This information does not take into account your or your clients’ personal objectives, financial situation or needs and so you should consider its appropriateness, having regard to these factors before acting on it.

A Product Disclosure Statement or other disclosure document (PDS) for the above-mentioned products (the BT platform products) can be obtained by contacting BT on 1300 360 899 or by visiting bt.com.au/professional. Your clients should obtain and consider the relevant PDS before deciding whether to acquire, continue to hold or dispose of interests in the BT platform products.

BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Apart from any interest investors may have in the BT Cash Management Account, the BT Cash Management Account Saver (both of which are issued by Westpac), Westpac term deposits, Westpac securities or underlying bank accounts held at Westpac through their BT Wrap, BT SuperWrap or Panorama Super cash account, an investment acquired using the Wrap or Panorama operating systems is not an investment in, deposit with or any other liability of Westpac or any other company in the Westpac Group. These investments are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of any investments in or acquired through the products.

This content has been prepared for use by advisers only.  It must not be made available to any client and any information in it must not be communicated to any client. The information provided is factual only and does not constitute financial product advice.