Hoax requests for your details (also called 'phishing') can be highly sophisticated and look completely genuine. They can arrive via your mobile as a text as well as via email. Legitimate financial institutions will not request your personal information in this way, so never give it. Refer to the Scam-watch government website for up- to-date information on scams or to report one.
Keep your access codes secure – don’t share them with anyone.
If you need platform access for a new staff member, complete the relevant access form and send to us:
Never write down your password or store it electronically. Delete password information from hard drives, emails or password management software and anything you’ve noted on paper.
Schedule a reminder to change your platform password quarterly – or better still, monthly. We strongly recommend that you update your anti-virus software to the latest version and run a full scan of your computer before you change your password.
Email us the same day someone leaves your practice so we can remove their platform access immediately. Alternatively, complete the relevant access form and send to us:
There are free products that can scan your computer to identify programs that need updating and download the relevant files. For more information about how to apply updates on your particular device check out the staysmartonline government website.
You can get a computer virus without downloading something infected online. Viruses can install themselves when you visit the wrong website. Common culprits include adult and gambling sites, however you never really know whether a site you are visiting is safe. There are free products available that can help you avoid visiting the wrong website, such as K9 Web Protection.
Be especially cautious if you use public computers or unsecure Wi-Fi (which doesn’t require a password) in a low security environment. When you’re finished, clear the browser’s cache so no one can view sensitive information.
Limit downloads to business use and only from trusted sites to safeguard against malicious software.
Engage a computer specialist to manage and review your systems and apply any necessary upgrades or security software. Your licensee or local electrical or computer store can help you find a reputable vendor.
This free and simple two-step process incorporates a system check and virus scan, designed to help increase your online protection.