The security of your clients’ information is of the utmost importance to us. While we already have robust processes and procedures in place to protect your clients’ investments and personal information, detecting and preventing fraud is something we need to work together on to achieve.
Follow the actions below to ensure your clients are protected.
Take extra care when receiving instructions from your clients by email – especially requests:
To reduce the possibility of fraud, we encourage you to call clients before finalising any fund transfers or cash withdrawals, particularly if the payment request includes new bank details or an overseas payment.
Explain what you’re doing to keep the client’s information safe.
Unsolicited emails can be used to hack into your computer or for identity theft.
Use the platform tools available online to track completed transactions to ensure you or your client have genuinely requested them. Some of our online tools/screens include:
Manage Clients (Key Activity) dashboard; Message centre; Order status screen; Transaction history screen.
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Order Status; Transaction Summary; Transaction Statement.
Account actions daily email; Account actions screen; Transaction tracking screens; New accounts screen; Pending redemptions screen.
Computer-savvy hackers specialise in writing and manipulating computer code via social media to gain access or install unwanted software on your computer. Be on the alert if your computer becomes unresponsive or performance slows.
Implement a regular backup procedure to safeguard critical business data. Setting permissions and using encryption will also help.
Accessing your systems away from the office is a security risk you should closely monitor.
Use strong passwords (between 8 and 20 characters with at least one letter and one number) and be especially cautious about wireless networks.