Email is the primary method of communication with your clients, but email is also a great channel for fraudsters to steal identities and facilitate fraudulent requests.
Read our top tips on what to look out for and actions to take to confirm it’s your client you’re dealing with.
Malware scams work by installing software on your computer that allows fraudsters to access your files or watch what you are doing on your computer. Fraudsters use this information to steal personal information and login details for secure websites to commit fraudulent activities.
In this digital age, clients are increasingly choosing convenience by submitting transfer and withdrawal instructions via email. Our two case studies below, a result of identity theft via email hacking, highlight the need to ensure any instructions you receive are really from your client.