About our partnership with AIA

We’ve partnered with AIA Australia Limited (AIA), to bring our BT Super and BT Super for Life members insurance and help when they need it most.

AIA is an award-winning global insurer with over 47 years’ experience in Australia, that shares our philosophy of supporting the health and wellbeing of our members. They provide life insurance for some of Australia’s largest super funds and currently protect over four million Australians.

Their claims philosophy is simple – helping members when they need it most, and making sure every claim that should be paid is paid at the right time. Together with AIA, we can provide a range of programs to support your health and recovery.

Supporting your health and wellbeing with AIA’s programs

We hope you never need to make a claim. But if you do, BT and AIA believe your health and wellbeing journey goes beyond paperwork and payments.

With a proactive focus on rehabilitation and supporting you to achieve a sustained return to wellness and work, we’re pleased to provide you with a range of evidence based and results-focused programs through AIA.

Depending on your needs, the AIA rehabilitation team have a range of programs to support you including:

Mind Coach

The Mind Coach program is designed to assist those who are suffering from anxiety or depression and uses cognitive behavioural therapy strategies to assist members in coping with difficult situations they may be facing. Over seven phone sessions, Mind Coach introduces a range of helpful, simple tips and tools to help people be happier and healthier every day. Members are offered this program when their claim is accepted.

Pain Coaching

Pain Coaching is a one-on-one program that teaches members active strategies and management techniques to live better with pain. Pain is about protection. The brain ‘creates’ the pain in response to trauma, as a way of alerting the body and protecting it from further injury. However, in chronic pain sufferers, the pain continues long after the tissue has healed - the brain has ‘learnt’ the pain and become overly protective.

Pain Coaching was designed in collaboration with Professor Lorimer Mosely and the University of South Australia. The goal of the program is to re-train the body’s overly protective pain system, where participants learn how to retrain the brain and move more freely. The program also focuses on how stretching, diet and nutrition, sleep, and positive thinking to settle the pain system. Members are offered this program when their claim is accepted.


Cancer Aid is a six week coaching program over the phone to provide members who are living with cancer the information and education to help them through their illness. Members can download a mobile app for free to assist with symptom tracking, activity tracking, exercise education, oncology nutrition advice, sleep and mindfulness strategies, all based on clinically proven science. CancerAid brings together the individualised attention of professional health coaches with a researched curriculum and manageable, but powerful, goals. Members are offered this program when they make a claim, and it continues to be available whether the claim is accepted or not.

Helping members to get back to the life they enjoy faster

We also provide extra support when your claim has been approved and you’re on a longer road to recovery. AIA’s RESTORETM programs are designed to help you to get back to the life you enjoy and your work faster.

These programs have been carefully designed by AIA, in partnership with medical practitioners and employers to benefit our members. The range includes:


Recognising that people with mental health conditions require additional support during their recovery journey, RESTORE™ assists members with anxiety and depression through a program that includes:

  • A routine that can assist in increasing wellness and work readiness.
  • An exercise program to complement the treatment plan.
  • Resources to increase community engagement, tailored to the participants specific needs.
  • Consideration of a regular support group, short term course and/or voluntary work.
  • Identification of return to work goals and job seeking assistance.


RESTORE Active™ assists members with complex musculoskeletal conditions by providing:

  • Targeted dietetic services and nutritional counselling to assist with wellness.
  • Mindfulness coaching to assist with recovery and pain management.
  • Graded exercise programs to increase work fitness.
  • Pain management education and musculoskeletal recovery tools to maximise recovery.


RESTORE CaRe™ is for individuals recovering from cancer and is designed with wellness and return to work goals in mind. It’s tailored to the needs of the individual and addresses specific challenges including fatigue, cognitive changes, and other side effects. It includes a functional upgrading program designed by an Accredited Exercise Physiologist or Physiotherapist to help develop fitness for everyday activities and preparation for return to work.

Members who have made a claim may be offered a relevant program to support them, by their Claims Consultant.

Helpful links

Important information

This information is current as at 11 November 2020.

This information does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness, having regard to these factors before acting on it. This document provides an overview or summary only and it should not be considered a comprehensive statement on any matter or relied upon as such. This document may contain material provided by third parties derived from sources believed to be accurate at its issue date. While such material is published with necessary permission, the Westpac Group accepts no responsibility for the accuracy or completeness of, nor does it endorse any such third party material. To the maximum extent permitted by law, we intend by this notice to exclude liability for this third party material.

BT Funds Management Limited (BTFM) ABN 63 002 916 458, AFSL No. 233724, RSE No. L0001090 is the trustee and issuer of interests in BT Super for Life and BT Super which are a part of Retirement Wrap ABN 39 827 542 991, RSE R1001327. A Product Disclosure Statement (PDS) for BT Super for Life and BT Super, and the BTFM Financial Services Guide (FSG) can be obtained by calling 132 135, or by visiting bt.com.au. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super for Life and/or BT Super.

An investment in BT Super for Life and/or BT Super is not an investment in, deposit with or any other liability of Westpac Banking Corporation ABN 33 007 457 141 (Westpac) or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not behind or otherwise guarantees the capital value or investment performance of BT Super for Life and/or BT Super.

AIA Australia Limited ABN 79 004 837 861, AFSL No. 230043 is the issuer of insurance cover offered through BT Super and BT Super for Life.