Our group life insurer from 1 July 2020

The Trustee of BT Super and BT Super for Life (including Westpac Group Plan) appointed AIA Australia Limited (AIA) as the group life insurer, effective 1 July 2020. 

AIA is an award-winning global insurer with over 47 years’ experience in Australia, that shares our philosophy of supporting the health and wellbeing of our members. 

The insurance arrangements for our BT Super and BT Super for Life members, employers and advisers will be provided by AIA from 1 July 2020*. 

We are currently working to update all related insurance forms and documents to reflect AIA as our group life insurer.

There is no change for members who had a claim in progress before 1 July 2020. They can continue to contact their Claims Consultant. 

If members need to make a claim, they can contact us for help.

This does not impact BT Protection Plan policies which continue to be provided by Westpac Life Insurance Services Limited (WLIS) through BT Super Invest, Panorama Super and SuperWrap.  


Some Frequently Asked Questions and answers

Who is AIA?

AIA Australia Limited (AIA) has over 47 years’ experience in Australia. They provide life insurance for some of Australia’s largest super funds and currently protect over four million Australians.

Will I see AIA on the insurance forms and documents?

We are updating our insurance forms and documents to reflect AIA as our group life insurer as quickly as is reasonably possible. 

In the interim, please continue to use our existing forms and documents.

Where can I go for more information about insurance through super?

Insurance plays an important part in a financial plan and helps provide financial security for you and your family when it's needed most. Learn more about insurance through super here.

If you need help considering new or existing insurance arrangements, you can speak with your financial adviser (if you have one).

How can I find out more about my insurance arrangements?

Members can log into their BT Super account or BT Super for Life (including Westpac Group Plan) account to see their current insurance arrangements at any time. BT Super and BT Super for Life (including Westpac Group Plan) members can log in via their Westpac, St.George, Bank of Melbourne or BankSA online banking - or bt.com.au/btsuperportal

Who can I contact for help with my insurance?

As always, if you have any questions about your account including insurance, please call 132 135 from 8.30am to 5.30pm (Sydney time) Monday to Friday. Please note that our teams are currently experiencing a high volume of calls, so we thank you for your patience during this time.

* From 1 July 2020 we’ll share member’s personal information, employer super plan’s insurance details and adviser’s details with AIA in line with our Privacy Policy.

Helpful links


This information is current as at 2 July 2020.

The information is prepared by BT Funds Management Limited ABN 63 002 916 458, AFSL Number 233724, RSE Licence No. L0001090 (BTFM).  BTFM, is the trustee and issuer of interests in BT Super and BT Super for Life, both of which are a part of Retirement Wrap ABN 39 827 542 991. 

A Product Disclosure Statement (PDS) is available for BT Super and can be obtained by calling 132 135, or visiting  bt.com.au/btsuper. A PDS is available for BT Super for Life and can be obtained by calling 132 135, or visiting bt.com.au/personal/superannuation/solutions/bt-super-for-life. A PDS for BT Super for Life Westpac Group Plan is available when you log into your account. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super or BT Super for Life.

This information has been prepared as general advice only and does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness, having regard to these factors before acting on it. 

BTFM is a subsidiary of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714 (Westpac). An investment in BT Super or BT Super for Life is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of BT Super or BT Super for Life.