At BT, our goal is to ensure you have access to the best platform experience we can provide. That’s why we are pleased to welcome you to your new technology platform, BT Panorama.
BT Panorama will give you access to some new features like the ability to access your portfolio anywhere, anytime via our BT Panorama mobile app1.
We’ll be here to support you as you get familiar with the new platform, but if you have any queries please visit our FAQs page or contact our Customer Relations team.
To get the most out of BT Panorama you can register for online access to your account. Follow the instructions in your confirmation email or call our Customer Relations team if you require assistance. View our registration guide for step-by-step instructions.
If you’re using BT Panorama for the first time, our new virtual assistant ‘Blue’ is on standby 24/7 to help answer your common queries, or you can click-to-chat with our Customer Relations team Monday to Friday, 8:00am-6:30pm Sydney time.
Also look out for the ‘Guide me’ buttons on the platform for step-by-step instructions for completing certain tasks.
You can find step-by-step instructions on how to register for online access to your account in this guide: Registering for BT Panorama - instructions for investors.
If you have an email address on file with us, we will send you a confirmation email to confirm that your account has been migrated to BT Panorama and provide you with details on how to register for online access.
You can login to BT Panorama online at: www.panoramainvestor.com.au
If you do not have an email address and are unable to establish one, our servicing team will be able to support you to make changes to your account and place trades etc. You can connect with them on 1300 657 010.
Please note, without an email address you won't be able to access your account online. We will send paper statements and other relevant notifications to your address on file.
If you have a pension account, you will continue to receive your regular pension payment amount after the migration to Panorama Super. Your regular pension payments will continue to be paid into your nominated bank account. The same restrictions apply on when you can withdraw from your super. After migration, you’ll have greater flexibility in the choice of nominating weekly, fortnightly, monthly, quarterly, half-yearly or yearly payment frequency and to be paid on any day of the month.
If you have a Pension, Transition to Retirement Pension or Term Allocated Pension account, your regular income payment will be made from your transaction account to your nominated linked account. There’ll be new BSB and account numbers for your transaction account which will be provided upon migration.
Yes, you will be issued with a new account number as part of the migration to BT Panorama. You’ll find your new account number and BSB details under the ‘Account details’ menu on BT Panorama online once you have registered, or you can call our Customer Relations team.
You will need to update any BPAY®2 details or external direct debit arrangements with third parties with your new account information if you wish to continue to receive these types of payments into your account. You’ll find your new account number and BSB details under the ‘Account details’ menu on BT Panorama online once you have registered, or you can call our Customer Relations team.
1 This app is only available for BT Panorama advisers and investors. Internet connection is required to access the BT Panorama app. Normal data charges apply. Apple, the Apple logo, iPhone are trademarks of Apple Inc. Registered in the US and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. You must be an Australian resident to use this app.
2 Registered to BPAY Pty Limited ABN 69 079 137 518
This information has been prepared by BT Portfolio Services Limited ABN 73 095 055 208 AFSL 233715 (BTPS), the operator of BT Wrap and Panorama Investments, and administrator of SuperWrap and Panorama Super; and BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 (BTFM), the trustee of SuperWrap and Panorama Super, which are part of Retirement Wrap ABN 39 827 542 991. It is current as at March 2021. It has been prepared without taking account of your objectives, financial situation or needs, so before acting on it, you should consider its appropriateness, having regard to these factors. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Apart from any interest you may have in Westpac term deposits, Westpac securities, the BT CMA or the BT CMA Saver acquired through the Wrap or the Panorama operating systems, or in investments issued by Westpac in which your Wrap, SuperWrap or Panorama Super transaction account is invested, an investment acquired using the Wrap and Panorama operating systems is not an investment in, deposit with or any other liability of Westpac or any other company in the Westpac Group. These investments are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Westpac and its related entities do not, stand behind or otherwise guarantee the capital value or investment performance of any investments in or acquired through the products.
© 2021 BT – part of Westpac Banking Corporation.