BT Panorama migration: FAQs

View the latest frequently asked questions about the proposed migration to BT Panorama below.

Note: References to BT Wrap accounts on this page do not include customers with BT Wrap Essentials accounts (Super and Investments). The migration plan for BT Wrap Essentials accounts is being finalised.

 

Background

Why is BT proposing the migration to BT Panorama?

Our goal is to ensure our customers have access to the best platform experience we can provide, which we feel is BT Panorama.

BT has developed BT Panorama as a contemporary platform that gives you access to some great new features like the ability to access your portfolio anytime anywhere via our BT Panorama mobile app.

What will happen to my BT Wrap account?

When the proposed migration occurs, your BT Wrap account will be transitioned to the BT Panorama operating system. You will be sent instructions on how to login to BT Panorama to access the new features available.

In relation to BT Investment Wrap, the terms and conditions applying to your account will also be updated however you will technically remain in the same Investor Directed Portfolio Service (product).

In relation to BT SuperWrap, you will remain a member of the same superannuation fund but will be subject to the terms of the Panorama Super plan rather than the terms of the SuperWrap plan.

If you have any questions or concerns about the migration, please call your adviser.

Can I stay on BT Wrap?

When the proposed migration occurs, we will be closing the BT Wrap platform to all customers. If you have any questions or concerns about the migration, please call your adviser.

Timing

When will the proposed migration to BT Panorama happen?

Our intention is for this to take place in stages between late 2020 and Mid 2021. We are planning to migrate accounts in several small groups, with each group occurring over a specific weekend. We will be in touch over the coming months to inform you of your planned migration date.

Migration process

What do I need to do as part of the proposed migration?

In the lead up to the migration we may need your help to fill in any incomplete information on your account. We will communicate directly with your adviser if this is needed for your account.

It is essential that your contact information stays up to date to allow us to keep you informed about migration, so please ensure we have your current preferred contact information including your email address and valid Australian mobile phone number.

On your migration weekend, we will automatically migrate your account, you will not need to do anything.

Post migration, you will need to complete your registration on BT Panorama in order to view your account information. We will let you know when your account has been migrated and send you instructions on how to complete your registration.

Will I be issued with new account numbers?

Yes, you will be issued with a new account number as part of the proposed migration to BT Panorama.

Will the web address that I use to login to view my account change?

Yes, you will use the BT Panorama website and mobile app after the proposed migration. BT Panorama Investor login.

You will retain access to BT Wrap for a period of time after the migration, and those BT Wrap login details will remain the same as you may need to access historical information.

If I am overseas and do not have a valid Australian mobile phone number, is this going to cause issues on migration?

BT Panorama's security requires you to have a valid Australian mobile number. However, we have designed additional manual processes to cater for you if you don’t have a valid Australian mobile number.

My account and investments

Will you be decommissioning certain features/functionality on migration to BT Panorama?

Certain infrequently used features are be­ing removed on or before migration. This includes:

  • Cheque and deposit books
  • Warrants
  • Capital protection.

What tax implications will be involved?

The proposed migration to BT Panorama will not give rise to any income tax consequences to your account.

Are there changes to insurance features or premiums?

Insurance features and premiums for existing policies will not change. If you hold an insurance policy, this will be migrated over to BT Panorama automatically.

What will happen to term deposits after the proposed migration?

If you hold term deposits on BT Wrap these will be migrated over to BT Panorama automatically. 

Will my transaction account interest rates remain the same?

Your transaction account interest rate will not change as a result of the proposed migration. However, the transaction account interest rate may change from time to time in the future, just as it can on BT Wrap today. 

Will BPAY details change (Investment accounts only)?

As account numbers will change as part of the proposed migration, BPAY details will also change.

To ensure you do not miss out on any payments, we will automatically redirect payments from your closed BT Wrap account to your new BT Panorama account, for a period of time after migration. You do not need to take any immediate action though you will eventually need to update payment details with the new account information. 

What will happen to existing Direct Debits set up on BT Wrap (Investment accounts only)?

Your existing Direct Debits set up in BT Wrap will automatically be updated to the new account details upon migration.

If you have set up direct debit arrangements with third parties, you will need to contact those third parties to ensure those arrangements are updated.

Will regular super contributions from employers continue after migration?

Where you are making regular Super Guarantee contributions, after migration you will need to notify your employer of your new account details. BT will redirect payments for up to 12 months to allow you time to update these details with your employer.

Will existing SuperWrap death benefit nominations be carried over to Panorama Super?

Yes, existing beneficiary nominations will be automatically applied to your new Panorama Super account.

If you have a “non-binding election” nomination on SuperWrap, this will be referred to as a “Trustee discretion nomination” in Panorama Super but will operate in the same manner as a SuperWrap non-binding election.

Support

How can I find out more about the proposed migration and BT Panorama?

If you have an adviser, your adviser will be in touch over the coming months to provide you further information about the proposed migration process. You can also refer to the migration hub on our website.

What support will I receive after the proposed migration?

BT Panorama provides several support avenues to ensure you have access to help and guidance including phone support, email, and the migration hub. Find out more here.

I would like to provide feedback or raise a complaint about the migration

Contact us

Over the phone: 1300 657 010 – the BT Customer Relations team are available 8:00am – 6:30pm (Sydney time) Monday to Friday from anywhere in Australia. This is the fastest way to provide feedback and resolve any concerns.

Online: provide feedback, share your suggestions, provide a complaint or compliment using our secure feedback form.

Post: BT Financial Group, GPO Box 2675 Sydney NSW 2001

Back to migration hub

Speak to your financial adviser or call us Mon-Fri 8:30am-6:30pm, Sydney time

This information is correct as at August 2020. This document provides general information only. It does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. Any taxation position described is a general statement and should only be used as a guide. It does not constitute tax advice and is based on current tax laws and our interpretation. 


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