Logging in to BT sites from the public site

Logging in from the public site

BT is very serious about the level of security used to protect the information which passes between your computer and our secure web servers. All data entered into our secure sites is encrypted before being submitted, so it takes advantage of the 128-bit key which is used by the secure site.

More information on BT's online security

The BTOnline and BT Online Employer websites have a number of security features:

  • In order to protect your investment information from unauthorised people, BT Funds Management (the responsible entity) has registered a security certificate with the Verisign Trust Network which provides you with a secure 128-bit SSL (Secure Socket Layer) encrypted connection via Server Gated Cryptography (SGC).

  • This website uses a variable length password which can contain special characters for greater security.

  • If three unsuccessful attempts have been made to log into your Account Summary, your account will be locked. To unlock your account you will have to contact the Client Relations team on 132 135 who will verify your identity before unlocking the account.

  • Withdrawals from your BT funds can only be made to the bank account which you have nominated. New bank accounts can only be nominated in writing, signed by you.

  • If you are logged into our website but your session is inactive (for instance if you are called away from your PC or leave your session open accidentally), your session will be automatically closed after 10 minutes of inactivity.

  • At no time are you required to enter credit card details into our websites.

  • Finally, you have to request access to the website (by obtaining a password from the Client Relations team on 132 135). So if you aren't comfortable with the internet, your accounts are not accessible at all unless you decide to turn the service on.