Have you read the conditions of withdrawal section?
Once the withdrawal is in process it can only be cancelled before 4:00pm on the same day it is received.
Find the name of your product on correspondence from BT.
Complete and return the relevant form.
BT Lifetime Super - Employer Plan
BT Business Super
For all other products please call on 132 135.
BT Super for Life and BT Super
If you have Unrestricted Funds or meet an Age Based Condition of Release you can call BT Customer Relations on 132 135.
Withdrawal payments are made in Australian dollars.
Withdrawals are subject to clearance of investment funds.
Any applicable bank charges and other likely bank fees incurred as a result of a withdrawal by way of telegraphic transfer or other special payment will be charged to you.
Payments to a third party are not permitted.