Contact us

We have a specialist team who can answer your questions.

We’re committed to minimising any inconvenience to you, so please call if you have any concerns. Our team is aware of this review and ready to help. 

Phone 1800 630 374
Hours: Monday to Friday, between 8.30am and 5.30pm
(Sydney time)

Email: adviceenquiry@btfinancialgroup.com

Special assistance

We can help if you:

  • need some advice and no longer have an adviser
  • would like us to discuss it with a family member
  • have difficulties with English
  • have a disability or impairment, or
  • are experiencing financial hardship.

Phone: 1800 630 374

Email: adviceenquiry@btfinancialgroup.com

If you’re not satisfied with your outcome, please let us know so we can ensure your concerns are considered and resolved quickly.

Please contact the BT Complaints Team.

Email: btadvicecomplaints@btfinancialgroup.com

Post: BT Advice Complaints, GPO Box 5265, SYDNEY NSW 2001

Alternatively, you may contact the Australian Financial Complaints Authority (AFCA). This is an independent dispute resolution service, available to you at no cost. Time and monetary limits may apply.

Phone: 1800 931 678 (free call)

Email: info@afca.org.au
Post: AFCA, PO Box 3, Melbourne VIC 3001

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Quick links

Here’s some useful links if you want to know more about tax and corporate actions relating to your shares.

Your brochure

We've created a large print version of our brochure that we sent to clients receiving a payment from us.