As you may be aware, the Westpac Group announced that we will no longer be providing personal financial advice through our internal financial adviser network, BT Financial Advice, from 30 June 2019. We will also no longer be providing personal financial advice through the authorised representatives of Securitor and Magnitude from 30 September 2019.
At Westpac Group, we believe all Australians should have access to quality, affordable financial advice and for over 30 years we have provided personal advice to help our customers achieve their financial goals.
We are committed to supporting customers’ investment, insurance and superannuation needs and will continue to evolve our offer to meet our customers’ needs.
If you have any questions about this change, we are here to help. For further information, please call 1800 630 374 and a BT specialist will assist you.
Super, investments and/or insurance will continue to be managed in accordance with the instructions that we have been provided by you or your financial adviser.
If you have a question relating to your super, investment or insurance product please call 13 21 35.
From 30 September 2019, we are no longer providing personal financial advice through the authorised representatives of Securitor and Magnitude. You can contact your adviser directly to understand what their new Australian Financial Services Licence arrangement means for you. For more information, contact BT on 132 135.
For the last 50 years we’ve been supporting financial advisers and their clients to achieve their best financial future. There have been a lot of changes since we first opened our doors in 1969. And we’re proud to say we’ve led some of those changes. Central to this and how we service our customers has been to regularly review and evolve our offering. With many financial advisers now operating under their own licence, and in a changing market we are evolving again.
We will continue to support you with your financial goals, whether you prefer to manage your money yourself or with the help of a financial adviser external to the Westpac Group.
For customers who would like to consider receiving personal financial advice, we have a referral model available to connect customers with an External Advice Provider (EAP). EAPs are third party financial planning practices external to the Westpac Group. If you decide to engage an EAP, they will be responsible for any advice or other services they provide to you. For more information on our external advice referral model, please contact our dedicated team of Wealth Consultants on 1800 209 291. The team is available from Monday to Friday, 8.30am to 6.30pm AEST.
Alternatively, customers can visit the ASIC MoneySmart website which has a register of financial advisers who provide personal advice. Use this register to find out where a financial adviser has worked, their qualifications, training, memberships of professional bodies and what products they can advise on.
We have compiled a range of questions our customers may like to consider in relation to better understanding their financial needs at particular life moments.
For further information, please call 1800 630 374 and a BT specialist will assist you.