Tips to welcome new starters

2 min

We all know first impressions count, and a well-thought-out onboarding program may be a make or break moment for your new employees. But with COVID-19 restrictions meaning many teams are now working from home, it can be a real challenge to deliver your usual warm welcome without meeting up face-to-face.​

By taking advantage of technology and following these six tips, you can make your new employees feel welcome and connected to their team, regardless of where they are working.​

Start before they start​

Get in touch before they start – with an email, a quick text message or phone call – to let them know you are looking forward to them joining the team.​

Set up regular one-on-ones​

For their first week, start each day with a one-on-one meeting with their manager. This is an opportunity to ask questions, check in on how they are going and be clear on daily expectations. Once they’ve settled in, book regular catchups as needed.​

Brief them on COVID-19 protocols​

Make sure they’re aware of any specific policies and protocols your business has in place around social distancing, wearing masks, testing and other work arrangements during COVID-19, and let them know where to go with any questions or concerns.​

Lunch with a buddy​

Assign a teammate as their virtual buddy to show them the ropes and answer simple questions.  Set up regular lunch time check-ins with their buddy. And to make it extra special, consider sending the new starter and their buddy a voucher to pay for their first lunch.​

Make meetings less awkward​

There’s nothing more awkward than sitting in an online meeting when no one knows who you are.  ​

Add your new starter to regular team meetings. Turn on the videos and take time to introduce them and tell them who’s who.  Give them a chance to contribute to the meeting by asking their opinion during discussions.​

Don’t forget the mandatory training and paperwork​

Let your new starter know about any mandatory policies they need to read or training they must complete for their new role, including work from home training and policies.​

And make sure all their banking, taxation and super paperwork is completed so there are no dramas with their first pay. Here’s a link to Australian Taxation Office new employee forms and some resources that can help you let your new starter know about your BT Super plan.​

While working from home means missing out on the usual impromptu chats and water-cooler conversations at work, with a bit of effort you can still make your new starters feel welcome and help build their connections with colleagues.​

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This article was prepared by BT, a part of Westpac Banking Corporation ABN 33 007 457 141, AFSL and Australian Credit Licence 233714. This information is current as at 7 July 2020. This article provides an overview or summary only and it should not be considered a comprehensive statement on any matter or relied upon as such. This information may contain material provided by third parties derived from sources believed to be accurate at its issue date. While such material is published with necessary permission, no company in the Westpac Group accepts any responsibility for the accuracy or completeness of, or endorses any such material. Except where contrary to law, we intend by this notice to exclude liability for this material.