The Flood Assistance Package provides eligible customers with a 3-month premium waiver, effective from the next policy payment date (note: customers who pay premiums annually and half-yearly will receive a pro-rata waiver in future).
Our claims team can provide additional support during this difficult time, with your new or ongoing claim by making advanced payments of your benefit and helping to gather any necessary claim requirements.
You will need to provide evidence that you are receiving or have received government assistance for the February/March 2022 floods. Please see the Terms and Conditions below for more information.
How do I apply?
To access the Flood Assistance Package, please contact your financial adviser or contact us directly by phoning 1300 553 764 from Monday to Friday, 8:30am – 6:00pm (AEST).
To be eligible for the February/March 2022 Flood Assistance premium waiver, customers must:
Once satisfactory evidence is received via email or mail, we will apply the premium waiver on the policy and confirmation will be provided to the customer.
Policy holders who do not meet the above criteria will be assessed on a case-by-case basis for assistance.
The Insurer of Protection Plans is Westpac Life Insurance Services Limited (WLIS) ABN 31 003 149 157, except for Term Life as Superannuation and Income Protection as Superannuation which are issued by BT Funds Management Limited ('BTFM') ABN 63 002 916 458, AFSL Number 233724 as trustee of the Retirement Wrap ABN 39 827 542 991. WLIS and BTFM are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Read the Product Disclosure Statement to see if this insurance is right for you.