Disaster relief

Protection Plans Drought Assistance Package 

In August 2018, New South Wales and Queensland State Governments declared 100% and 60% of their states were in drought respectively. We are offering a Drought Assistance Package which provides a premium waiver period of 6 months for eligible Protection Plans life insurance customers in the affected regions.  Policy holders can apply for this assistance from 14 January until 30 Sept 2019.

View the terms and conditions of the Protection Plans Drought Assistance package.

If you have any questions about the Protection Plans Drought Assistance Package, please speak to your financial adviser, or call us on 1800 025 127, Monday to Friday, 8.00am - 6.30pm (AEST). 

Protection Plans Flood Assistance Package

To assist customers adversely impacted by the Townsville and North Queensland floods in late January and early February 2019, we are offering a Flood Assistance Package which provides a premium waiver period of 3 months for eligible Protection Plans life insurance policies. Policy holders can apply for this assistance from 1 May until 30 Sept 2019.

View the terms and conditions of the Protection Plans Flood Assistance package.

If you have any questions about the Protection Plans Flood Assistance Package, please speak to your financial adviser, or call us on 1800 025 127, Monday to Friday, 8.00am - 6.30pm (AEST). 

View terms and conditions below which will be attached to the relevant links in these packages:

Terms and Conditions for Protection Plans Flood Assistance Package

Eligibility

To access the Flood Assistance Package, you or your financial adviser will need to contact Customer Relations by phoning 1800 025 127.

We will apply the 3 month premium waiver on Protection Plans policies that meet the following eligibility criteria:

  1. Existing in-force Protection Plans policies (including policies held through Super) with risk commencement date prior to 31 January 2019
  2. Living in Townsville or a declared flood disaster region of Far North Queensland (refer below for declared disaster areas)
  3. Provision of evidence of approval (acceptance letter or email) for any one of these Government assistance payments:
    1. Australian Government Disaster Recovery Payment
    2. Essential household contents grant, or
    3. Structural assistance grant.

Once satisfactory evidence is received we will apply the premium waiver on the policy and provide you with confirmation. 

Additionally, specialised claims services will be available for eligible customers, similar to those provided during financial hardship claim cases.

Local government areas declared flood disaster zones 

  • Burdekin
  • Burke
  • Carpentaria
  • Charters Towers
  • Cloncurry
  • Cook
  • Doomadgee
  • Douglas
  • Flinders
  • Hinchinbrook
  • McKinlay
  • Palm Island
  • Richmond
  • Torres
  • Torres Strait Island
  • Townsville
  • Winton
  • Wujal Wujal

Details of the Government assistance payments are available at:

Protection Plans Flood Assistance Package offer availability

Protection Plans Flood Assistance Package will be available from 1 May through to 30 September 2019.

Customers who pay premiums annually are eligible to receive the 3 month premium waiver at next payment date. 

Terms and Conditions for Protection Plans Drought Assistance Package

Eligibility

To access the Drought Assistance Package, you or your financial adviser will need to contact Customer Relations by phoning 1800 025 127.

We will apply the 6 month premium waiver on Protection Plans policies that meet the following eligibility criteria:

  1. Eligible occupation listed on the Protection Plans policy (see list of eligible occupations)
  2. Provision of evidence of approval for Federal Government Farm Household Allowance
    1. E.g. Federal Government Farm Household Allowance acceptance letter or email
  3. Living in a declared drought region of NSW or QLD
  4. Existing in-force Protection Plans policies through Ordinary (non-Super) ownership* at 14 January 2019

Once satisfactory evidence is received, we will apply the premium waiver on the policy and provide you with confirmation.

*Policies owned via Super and SMSF are unable to receive the premium waiver

Additionally, specialised claims services will be available for eligible customers, similar to those provided during financial hardship claim cases.

Eligible occupations listed on the Protection Plans policy

Occupation

Sub-category

Cane Farmer

Cane Labourer/Worker/Harvester

Owner/Manager

Dairy Industry

Farmer/Proprietor

Farm Labourer/Employee

Permanent Employee

Farm Proprietor

More than 5 staff

Up to 5 staff

Farming Industry

(Proprietor/Owner/Manager)

Beef Cattle

Dairy

Farmer Grazier/Owner

Fruit/Vegetable Grower/Orchardist

Grain/Wheat

Grape Grower

Mixed Farming

Orchardist (Qualified)

Poultry/Pig

Sugarcane

Poultry Farmer

Manager Only

Other than Manager

 

Details of the Federal Government Farm Household Allowance are available at:

https://www.humanservices.gov.au/individuals/services/centrelink/farm-household-allowance

Protection Plans Drought Assistance Package offer availability

You can apply for the Protection Plans Drought Assistance Package from 14th January through to 30 September 2019.

Customers who pay premiums annually are eligible to receive a pro rata premium waiver at next payment date. 

For more information

Call us on 1800 025 127, or speak to your financial adviser.

Things you need to know

The Insurer of Protection Plans is Westpac Life Insurance Services Limited (WLIS) ABN 31 003 149 157, except for Term Life as Superannuation and Income Protection as Superannuation which are issued by Westpac Securities Administration Limited ('WSAL') ABN 77 000 049 472, AFSL Number 233731 as trustee of the Westpac MasterTrust ABN 81 236 903 448. WLIS and WSAL are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (the Bank). The Bank does not guarantee the insurance. This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Read the Product Disclosure Statement to see if this insurance is right for you.