Using BT sites

Which browser can I use?

BT supports:

  • Microsoft Internet Explorer 8 or higher
  • Mozilla Firefox 20 or higher
  • Safari 5 or higher
  • Google Chrome 31 or higher.

BT endeavours to make their websites work in the following browsers but does not officially support them:

  • Microsoft Internet Explorer 7
  • Other webkit browsers similar to Chrome, Firefox and Safari.

How do I check which browser I currently have?

To check which browser you currently have installed, go to the Help menu on your browser and select the About (browser name) menu item. A new page will appear with the version number (and other browser information).

What are cookies and why do I need them?

Cookies are small text files a website can use (thousands of sites are currently using them) to store information about a visitor, or recognise a repeat visitor to its site. For example, when you visit a web page a cookie may register where you came from, what server you are using to connect to the Internet, what browser you are using and what operating system you have.

Other functions of cookies include automatically keeping track of your login status, registering your preferences to make a 'custom' page that recognises you each time you visit the site and remembering information like your name and email address.

Cookies are not programs that damage files on your PC.

BT website uses cookies to keep track of your session (e.g. whether you've entered a valid investor number and password), and not specifically to save any of your client information. This means you can use BT website from 'public' computers (like Internet cafes) without having to worry about your BT Investor Number and password remaining on the computer as a cookie.

If you disable cookies, you will not be able to use the secure section of this website.

Note: you must have 'cookies' turned on in the configuration of your browser to get the most out of our websites.

What security is in place to protect my investment information?

We're very serious about the level of security used to protect your information as it passes between your computer and our secure web servers. For this reason, we've installed a number of security features:

  1. In order to protect your investment information from unauthorised people, we've registered a security certificate with the Verisign Trust Network, which provides you with a secure 128-bit SSL (Secure Socket Layer) encrypted connection via Server Gated Cryptography (SGC).
  2. We ask for a password (rather than a four-digit PIN).
  3. If three unsuccessful attempts have been made to log in, your account will be locked. To unlock you account you'll have to contact BT Customer Relations on 132 135, and they'll verify your identity before unlocking the account.
  4. Withdrawals from your account can only be made to the bank account that you've nominated. New bank accounts can only be nominated in writing, signed by you.
  5. If you're logged into a secure website but your session is inactive (for instance, if you're called away from your computer or leave your session open accidentally), your session will be automatically closed after 10 minutes of inactivity.
  6. At no time are you required to enter credit card details into this website.
  7. Finally, you have to specifically request access to any BT website (by registering to get a BT password). So if you aren't comfortable with the Internet, your accounts aren't accessible online at all – unless you decide to turn the service on.

How do I change the font size so that I can read it more easily?

The BT website is designed for a medium font size, which is the default on most browsers. To adjust it in your browser, use the font size controls near the top right corner of the page, or go to View, then use the font options available.

What's an SSL Error?

If you aren't using a compatible browser, you'll get an SSL error when logging in to our secure sites; all modern browsers are compatible (SSL stands for Secure Sockets Layer and is the mechanism that provides 128-bit encryption). Download the latest version of Internet Explorer (opens in a new window) for free.

What is caching?

Your web browser caches pages on your hard disk, meaning you automatically store copies of every page you visit on the Internet. The purpose of caching is to speed up the performance of the browser. Web pages that were recently visited are reloaded quickly since the old versions are already in memory. However, the downside about caching is that once you've been to a lot of websites, the cache becomes full. This will slow down the performance of your browser.

Another side effect of caching is that the browser may not display the current versions of web pages when you revisit them. In this case, you'll need to clear your cache.

How do I clear my cache?

  • To clear your cache in Internet Explorer, select the Tools menu, then Internet Options and click the General tab, and then click the Delete Files button. Click OK.
  • Other browsers will usually have the cache setting with in the Advanced setting or in quick preferences.

What is Acrobat and how do I download it?

Acrobat Reader software lets you download documents that are in PDF format and view, navigate and print them. Download Acrobat for free from the Adobe website (opens in a new window).

How do I remove headers and footers when printing?

Often when you print a page or report from websites, the printout includes information in the header and footer such as the page title, URL address, date, and page numbers. You can remove this information from the printed version by changing your Internet browser settings. How you do this depends on the browser you are using.

Internet Explorer Browser

  • Select Page Setup under the File menu of the browser.
  • Delete the information that appears in Header and Footer fields in the Headers and Footers box. If you would like to retain the page numbers, leave &p of &P in the Header field.
  • Click OK.
  • If you're having trouble getting the report to print on one page you may also wish to change some of the other print options such as paper size or margin sizes.

Safari Browser - Mac users

  • Select File from the browser menu followed by Print.
  • Open the drop-down menu headed up Copies & Pages.
  • Select Safari from the drop-down menu and then uncheck the box marked Print webpage information in the headers and footers.
  • Click OK.

Firefox Browser

  • Select Page setup from the browser menu.
  • Select the margins & header/footer tab and set all the selectors to '--blank--'.
  • Click OK.

Opera Browser

  • Open Print options from the browser menu.
  • Uncheck the box marked Print headers and footers.
  • Click OK.