Help logging into and using BT Online
For security purposes, this
website will lock your accounts from access if there have been three
unsuccessful login attempts.
If this happens, please contact
BT Customer Relations on 132 135 and we’ll unlock your account for you.
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If you’re logged into the secure
section of this website but your session is inactive (for instance, if you’re
called away from your computer or leave your session open accidentally), your
session will be automatically closed after 10 minutes of inactivity.
You can visit other websites for
up to 10 minutes and return to the BT website session without having to log in
again.
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Security of client information is
very important to us. Unfortunately, without encryption software, email
sent over the Internet is not secure.
We recommend that BT investors do
not send their BT PIN or BT Password over the Internet via email. We’re
also unable to accept changes of address or requests for BT PIN re-issue via
email. You can, however, change your address once you’ve logged
in.
We’re currently working on secure
email solutions and we’ll advise you when we’re able to offer this
service.
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When you conduct a transaction on
our website, it won’t appear in your Account Summary until it’s been fully
processed. However, in the interim you can view the transaction in the
Latest Online Transaction Report.
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Once we receive an application it
may take up to seven to ten working days to process and for it to appear on our
website. Your application will be processed at the entry price last
quoted for the business day on which we receive your application in
Australia (if a valid application is received by us before 4 pm Sydney
time).
If you’ve received confirmation
of your investment but it hasn’t appeared on the Unit Holdings page, please
check that the Investor Number on your confirmation is the Investor Number you
are using on the website. If you have any concerns about your investment
please call BT Customer Relations on 132 135 or email us.
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BT website gives you access to
your personal account details and lets you perform transactions online.
To help you keep this information and these transaction functions secure,
you’ll be asked to log out when you leave the secure areas of the
website. Also, if you haven’t been active for 10 minutes during your
online session, you’ll be automatically logged out.
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A BT PIN is a code that lets you
access your investment information via the telephone or register to access this
info online. BT Funds Management will issue you with a BT PIN when you
invest via a Product Disclosure Statement (PDS) or upon your request.
For maximum security, please
ensure your BT PIN is kept separately from your Investor Number. Other
security checks used by BT Funds Management include your Investor Number and
personal details.
If you have more than one
Investor Number, you’ll be issued with a separate BT PIN for each Investor
Number.
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