About claims
If you have an insurance policy and one of the events you are covered for occurs, you can make a claim. If your claim is accepted, you will receive a benefit or payout from your insurer. This can either be money or replacement or repair of your belongings.
However, an insurer can reject your claim. This can happen if a policy doesn’t cover what you expected. Some insurance policies can be complex, particularly where medical definitions are used. It's important to read your policy document thoroughly.
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What is our claims philosophy?
We aim to provide a professional service based on five important criteria - assessment, understanding, advice, our staff and responsibility.
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What should I consider when making a claim on insurance?
If you need to make a claim there are some things you can do to make sure the process is as smooth as possible.
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Facts & Figures – how much did we pay out last year?
Every year we pay benefits to many different people for a wide range of issued events.
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I need to make a claim, who do I contact?
To make an insurance claim relating to your BT product, either speak with your financial adviser or please write to us at:
Wrap
GPO Box 2337
Adelaide SA 5001 -
Can BT help me rehabilitate from an injury or illness?
BT has a range of services designed to help you resume your life as soon as possible after an accident or injury.
Did you know?
People generally don’t like to dwell on the unpleasant things in life but the “she’ll be right approach” can lead to some big significant problems.
Australian Life insurers paid out around $8.39 million every working day during 2007.
