How are insurance claims paid?
Generally when you need to make a claim, the insurer will make an assessment of your claim. This assessment will be based on the details of the claim and the policy you bought.
If the insurer is satisfied that your claim is genuine you will be paid the benefit as defined in your policy. It’s important that you talk to an adviser or financial planner to make sure you will receive the benefit most relevant to your circumstances.
A benefit is usually paid in one of the following ways:
- A lump sum
- An income stream
Our winning claims philosophy
We put our customers at the centre of everything we do! We achieve this by:
- assessing our claims fairly and promptly
- treating our customers with empathy and understanding
- providing honest and helpful advice about a claim
- training our staff to give the best service they can
- maintaining our record as a socially responsible and ethical corporate citizen.
Learn more about Basics
- Facts about insurance
- Why you need insurance
- Types of cover suitable for you
- What is insurance through superannuation?
- How insurance claims are paid
Did you know?
The costs of replacing your home, valuables or in some cases your income can be significant. Insurance can give you a way to manage the consequences of unexpected events which cause financial loss.
There are many types of insurance cover available depending on your individual needs and circumstances.
