Forgotten password

Investors

BTOnline

Call BT Customer Relations on 132 135 from Australia (+61 132 135 from overseas) and they can re-issue you with one over the phone.

Lost or stolen password?

If you believe your BT Online password or PIN is, or may be, known by someone else, you can either change your password via BT Online (opens in a new window), or call BT Customer Relations immediately on 132 135 from Australia (+61 132 135 from overseas) and ask for your BT Online account to be made inactive.

BT Wrap and BT SuperWrap login

Please contact your adviser to arrange for a new password.

Employers

If you've forgotten your password or are locked out of your BTOE account, you can get a colleague who also has a BTOE login to either reset it for you, or unlock your account for you.

They can do this for you by logging in to BTOE (opens a new window) and unlocking/resetting your account under the "User Accounts" menu.

Alternatively, call BT Employer Relations on 1300 553 010, Monday to Friday 8.00am to 6.30pm (Sydney time).

Advisers

BT Adviser Exchange

Call BT Adviser Line on 1800 025 127 to be re-issued with a new password.

BT Wrap

Call BT Wrap Adviser Relations on 1300 360 899 to arrange for a new password.

BT Corporate Accounts

If you're unsure of your username or password, or you'd like more information, please contact:

Client Relations: 1800 813 886
between 8.30 a.m. and 5.00 p.m. (Sydney time) Monday to Friday.