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Forgotten password
If you've forgotten your password or are locked out of your BTOE account, you can get a colleague who also has a BTOE login to either reset it for you, or unlock your account for you.
They can do this for you by logging in to BTOE (opens a new window) and unlocking/resetting your account under the "User Accounts" menu.
Alternatively, call BT Employer Relations on 1300 553 010, Monday to Friday 8.00am to 6.30pm (Sydney time).
Download the BTOE Easy User Guide (PDF, 2MB) for step-by-step instructions on how to use BTOE.