Account administration

How do I add a new contact to the fund as the previous contact has left?

If you already have access to BTOE, you are able to add a new contact to the fund after logging in to BTOE and selecting ‘Other users’ & then ‘New user’. 

If your business has never used BTOE, register here.

<< Back to Transact using BT Online Employer

How do I get started if the previous contact has left the company and didn’t provide me with a user name or password?

If the previous contact has left without providing you with the username and password for BTOE, please contact BT Employer Relations on 1300 553 010. If you are using the previous contact’s user name and password, you can update us on BTOE. This will ensure we have your email address and the handy e-newsletters reach you.

<< Back to Transact using BT Online Employer

How do I unlock my BTOE account? 

For security reasons, your account will be locked after three unsuccessful attempts to log-in. Contact BT Employer Relations on 1300 553 010 to unlock your account.

<< Back to Transact using BT Online Employer

I have forgotten my user name and password for BTOE.  How do I get them reset?

Contact BT Employer Relations on 1300 553 010.

<< Back to Transact using BT Online Employer