BT’s service commitment

At BT, our service commitment is based on three simple principles:

  1. Making it easy for you to invest
  2. Getting it right first time, every time
  3. Making you feel valued

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1. Making it easy to invest

Ease of doing business for our customers is a major focus at BT.  We have a team who gather ideas and feedback from our customers and our employees to ensure investing with BT is a simple process.

2. Getting it right – first time, every time

Our Quality Group continuously monitor BT’s processes and the way we deal with our customers. We do this to ensure we provide you with accurate and timely information, and your questions are resolved the first time you contact us.

3. Making our customers feel valued

How you feel about BT matters to us. We conduct extensive customer surveys and satisfaction reports to make sure we understand what you want from BT. This helps us keep our service commitments to you, and to find new ways to improve the products and services we provide.