BT Financial Group appoints general manager insurance

BT Financial Group is pleased to announce the appointment of Sue Houghton as General Manager, Insurance.

“Sue is a highly regarded member of Australia’s insurance industry and we are delighted she is joining our executive to lead the insurance business as it continues to grow,” said Brad Cooper, chief executive BT Financial Group.

Ms Houghton has deep industry experience garnered through executive roles within IAG and Wesfarmers. Through her impressive business acumen and change management experience Ms Houghton has led large and diverse teams to deliver optimum customer outcomes.

“BT has been very progressive in developing its insurance business - driving better customer experiences and service delivery through progressive partnerships, innovative product development and customercentred processes.

“It is a very exciting and challenging time in the insurance industry and I am looking forward to continuing the momentum BT has created as well as working in partnership with the investments, advice and superannuation businesses within the group,” said Ms Houghton.

BT Financial Group offers a full range of general insurance products including: home and contents, business, motor, travel, caravan and trailer, marine pleasurecraft and farm insurance through the Westpac Banking Group’s branch network, contact centres and online.

BT’s life insurance business has grown significantly over the last five years with inforce premiums doubling over that period to almost $900m. BT has been recognised with multiple awards for its product, claims and service offering.

Ms Houghton’s appointment comes after David Lees moved to Westpac to take on the role of deputy chief financial officer late last year.

Sue Houghton will join BT Financial Group on 7 March.